Leader of Client Communication Teams

3 days ago

Islamabad, Islamabad, Pakistan beBeeClientSupport Full time 5,000,000 - 7,000,000

Job Summary:

The position of Client Support Center Manager is a high-profile role that involves leading a team of specialists in client communication. This team operates 24/7 and is responsible for resolving issues, managing events, and addressing questions from clients in real-time.

This role requires close collaboration with Operations and IT leaders to ensure consistency of messaging and standard reporting on all production processes, SLAs, and client satisfaction.

Key Responsibilities:
  • Lead a team of specialists in client communication in a 24 x 7 environment
  • Manage and retain effective staff to ensure a client-focused and results-oriented team approach
  • Determine team training requirements ensuring current and proficient skill sets within the team; Build staff and team to result in having a strong, high-performance team
  • Ensure consistent client-friendly communications are created and sent for technology issues that arise in the processing environment
  • Overall talent management, including succession planning, coaching for performance, and employee development
  • Partner with client teams to understand client requirements and SLAs governing issue escalation and communication
  • Collaborate with Development Team and Project Manager to interface on any processing problems and production issues related to applications and services
  • Escalate issues as needed while communicating status and risks to management
  • Aid in ensuring consistency of messaging across all clients for any root cause analysis on production events and tracking completion of corrective action items determined in the root cause analysis
  • Participate in internal meetings recapping production events
  • Collaborate with the implementation group on new client activation or existing client service expansions
Required Skills and Qualifications:
  • Bachelor's Degree (or higher preferred) or equivalent experience
  • Strong technical understanding
  • 5+ years managing teams
  • 5+ years working in a contact center role
  • 5+ years' experience managing a Client Contact center in a 24/7 environment
  • Proven ability to manage and support off-hours work activities
  • Excellent English communication and interpersonal skills
  • Communicates with ease up and down the chain of leadership
  • Works with a sense of urgency
  • Excellent analytical skills with ability to help troubleshoot problems and find root causes
  • Ability to adapt to changing situations with ease
  • Team player with strong desire to assist and share knowledge
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Professional with ability to properly handle confidential information
  • Ability to work well independently and in a team environment
  • Ability to handle multiple tasks, prioritize, and meet deadlines
  • Ability to work within a matrix organization
  • Flexible schedule to work evenings and weekends, as needed; On-call availability – must be willing to carry cell phone and check email during off-hours
Benefits:
  • Maintains client documentation library ensuring documents are current, accurate, and available to appropriate groups
  • Actively participates in Disaster Recovery/Business Continuity planning and testing to help represent these activities for the client
  • Works with management toward continual improvement of process and procedures with a goal of operational excellence
  • Provides metric-based reporting on all operational activity

  • Night Shift Team Leader Position

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time 400,000 - 500,000

    Job OverviewThis role requires a team leader with proven experience to supervise night shift operations.Key ResponsibilitiesLeading a team during night shiftsResolving problems and receiving complaintsExcellent communication and leadership skillsOrganizational and time management skillsMaintaining employee performance and providing feedback and...

  • Sales Team Leader Position

    6 days ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time 800,000 - 1,200,000

    Job Title:Leadership Position in Sales TeamWe are seeking a seasoned leader to head our sales team. The ideal candidate will have a strong background in sales, preferably with experience in the financial industry.

  • US Client Account Manager Position

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeClient Full time 8,000,000 - 12,000,000

    Are you a strategic leader with excellent communication skills?About the RoleWe seek a seasoned professional to manage high-profile client accounts in the US.This individual will serve as the primary point of contact, owning relationships from onboarding through ongoing delivery and retention.The ideal candidate will possess exceptional written and verbal...

  • Senior Client Support Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeClientSupport Full time $60,000 - $80,000

    Job Title: Client Support Center ManagerThe Manager, Client Support Center role is a leadership position that oversees a team of specialists responsible for interacting with clients regarding issues, events, and questions in real-time processing. This role works closely with Operations and IT leaders to ensure consistency of messaging and standard reporting...

  • Agricultural Officer Team Lead Bakhabar Kissan

    2 weeks ago

    Islamabad, Islamabad, Pakistan Switch Communication Full time

    Agricultural Officer Team Lead Bakhabar Kissan Switch Communication, Pakistan Master in University in the field of Agriculture.Bakhabar Kissan Platform provides services at multiple interfaces i.e. IVR, Helpline, SMS, Application & Website. The candidate deployed for this position will be required to master:Timely, accurate and proactive updation of...

  • Delivery Leader

    4 weeks ago

    Islamabad, Islamabad, Pakistan Delivery Associates Full time

    Delivery Associates (DA) is a global consultancy helping the public sector deliver lasting impact through effective implementation. With roots in Deliverology and over a decade of experience, we support leaders from strategy to execution. Our remote team works worldwide with governments and philanthropies to scale results.We're committed to diversity,...

  • Sales Team Leader

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeManagement Full time 6,000,000 - 9,000,000

    Job TitleWe are seeking a highly motivated and experienced Manager to lead our sales team in Islamabad, Pakistan.The ideal candidate will have a minimum graduation, preferably with a Master's degree in Business Administration. They will be responsible for managing the overall operations of the outlet, including administration, accounts, and supply chain...

  • Team Leader

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time 8,000,000 - 12,000,000

    Assistant Branch Manager Job OpportunityLocated in Islamabad, Pakistan, this role offers a unique chance to grow professionally and develop your skills further.Key responsibilities include:Leading and managing a team of professionalsCoordinating daily operations and ensuring smooth functioning of the branchTo be successful in this position, you will need to...

  • Client Acquisition

    3 weeks ago

    Islamabad, Islamabad, Pakistan Thetecplanet Full time

    Get AI-powered advice on this job and more exclusive features.Location: Islamabad & Rawalpindi (Field-based with office reporting)Type: Full-time (Initial 1-Month Probationary Period)Are you an experienced, dynamic, and results-driven sales professional with a proven track record in client acquisition? Klysera Digital Agency, an ambitious and rapidly growing...

  • Team Leader

    2 weeks ago

    Islamabad, Islamabad, Pakistan Knight Human Group (Pvt) Ltd - KHM Group Full time

    Knight Human Group (Pvt) Ltd - KHM Group, PakistanResponsibilitiesManage the pipeline of counselors, monthly new bookings, cases in the admission process, and after admission counseling through to visa appointments.Lead a team of student counselors to achieve budgeted monthly sales targets for the branch.Conduct timely hiring and training of student...