Customer Success Implementer

2 days ago

Gujranwala, Punjab, Pakistan beBeeImplementation Full time $60,000 - $80,000
Job Title

Motive's customer success relies on implementation consultants like you to onboard new customers and empower them to maximize their fleet management solutions.

As an Implementation Consultant, you will play a key role in delivering exceptional customer experiences during the initial phase of our customer's journey with Motive.

This position involves effectively guiding new customers through hardware/software setup and system training, ensuring timely and successful onboarding/product adoption.

  • Lead new customers through the initial setup process to guarantee seamless integration with our product.
  • Monitor customer progress and activities to ensure timely activation and effective use of our features.
  • Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
  • Handle a large volume of phone conversations and email inquiries to provide world-class support.
  • Deliver exceptional customer service to foster long-term relationships and drive business growth.
Requirements:
  • 3+ years prior experience in a customer-facing role (sales or support).
  • Proficiency in Salesforce and ability to leverage data to inform engagement strategies.
  • Effective listening and problem-solving skills to address complex customer needs.
  • Excellent communication (both written and verbal) and presentation skills to educate customers on our value proposition.
  • Proven ability to manage multiple responsibilities with high attention to detail and professionalism.

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