Avaya Aura Communications Expert

6 days ago


Lahore, Punjab, Pakistan Avira Technologies Full time

**Job Description:**

The Avaya Aura/CM Engineer is a critical role in the IT department, responsible for managing daily call center tasks and maintaining switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

Responsibilities:
  • Customer Support: Provide point-of-contact services and team management to ensure prompt resolution of customer-side issues.
  • Issue Resolution: Troubleshoot and resolve login issues for agents, call center reporting problems, system resource constraints, IVR changes, hardware allocations, PRI/CO trunks issues, and agent campaign allocation.
  • System Maintenance: Maintain systems and applications, including ancillary systems, to ensure seamless operations.

**Key Responsibilities:** Coordinating, installing, testing, and troubleshooting transmission facilities (OC48, T3, T1 PRI, SIP, and DS0).

Requirements: The ideal candidate should have experience with Client Enablement Services (CES), SAL Gateway, High Availability AES servers, G-450 Gateway, and strong computer skills with emphasis on applications.

Job Specifications:
  • Technical Skills: Proficiency in technical aspects, ability to handle multiple priorities simultaneously, and effective time management.
  • Communication Skills: Ability to concisely and effectively communicate complex technical information to various audiences.
  • Availability: Willingness to work flexible hours, support on-call duties, and shift work as required.

About Us: Avira Technologies is a leading provider of Information Technology and Services. We are committed to delivering exceptional customer service and innovative solutions.



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