Clinical Service Coordinator

2 days ago

Badin, Sindh, Pakistan beBeeCustomerService Full time 350,000 - 500,000
Frontline Healthcare Associate

We are seeking an experienced and organized professional to fill a critical role in our healthcare team. As the first point of contact for patients and their families, you will provide exceptional customer service and ensure a seamless experience.

  1. Explain waiting times to anxious patients and their families, providing reassurance and support.
  2. Collaborate closely with medical staff, including doctors and senior staff, to review situations and coordinate care.
  3. Maintain strong relationships with security supervisors and other departments to ensure clinical discipline and effective communication.
  4. Share information regularly with line managers and heads of department to facilitate collaboration and continuous improvement.
  5. Engage with personnel and departments to resolve complaints and improve service quality, always striving for excellence.
  6. Develop a liaison with departmental units to ensure seamless coordination and effective problem-solving.
  7. Coordinate with support services and work with the In-charge Nurse to ensure patient satisfaction and uphold service standards.
  8. Assist senior staff in problem-solving and decision-making, using analytical skills to find solutions.
  9. Coordinate with administrative offices to ensure efficient operations and timely communication.
  10. Discuss with patients to ensure comfort and satisfaction, follow up, and resolve complaints, always prioritizing their needs.
  11. Share daily updates with line managers and heads of department to keep them informed and engaged.
  12. Maintain the clinical environment according to set standards, promoting a clean and safe environment for patients and staff.
  13. Keep resident monthly evaluation files for quarterly reviews, demonstrating attention to detail and organizational skills.
  14. Supervise daily operations of family medicine services, ensuring effective management and high-quality care.
  15. Maintain patient token records and monthly reports for Family Medicine, providing valuable insights and supporting data-driven decision-making.
  16. Evaluate the quality of services provided within the clinic, always striving for excellence and continuous improvement.
  17. Update residents' monthly rotation schedules as per HOD instructions, demonstrating flexibility and adaptability.
  18. Organize academic sessions for Residents and Medical Officers as scheduled, fostering a culture of learning and development.

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