Customer Service Professional: Deliver Training Excellence
7 hours ago
We are seeking an experienced Customer Service Trainer to join our team.
- The ideal candidate will have a proven track record of delivering effective training programs that enhance performance and support professional development.
- A strong understanding of customer service principles, call handling, and service recovery techniques is essential.
Key Responsibilities:
- Design and deliver training sessions for new customer service team members, focusing on soft skills, system navigation, complaint handling, and customer engagement.
- Tailor training content using performance data, feedback, and quality assurance results.
- Work closely with team leaders and managers to identify training needs and performance gaps.
Requirements:
- Proven experience in a training role within a customer service environment.
- Strong communication and interpersonal skills.
- Ability to deliver training to varied audiences and learning styles.
Benefits:
- Opportunity to work in a dynamic and supportive environment.
- Competitive salary and benefits package.
About Us:
We are committed to providing our employees with the tools and resources they need to succeed in their roles. If you are a motivated and experienced Customer Service Trainer looking for a new challenge, please apply today.
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