Effective Crisis Resolution Specialist

4 days ago

Hyderabad City Taluka, Pakistan beBeeIncident Full time 10,200,000 - 15,600,000
Incident Manager Role Overview

The primary objective of the Critical Incident Manager is to assess, lead and resolve potential and critical incidents in real-time. This involves guiding all stakeholders in the right direction under pressure.

The role requires a strong leader who can take ownership of the incident from identification until resolution. Clear communication, coordination and escalation are crucial in ensuring that services are restored to the customer as quickly and efficiently as possible.

In addition to managing live incidents, the Incident Manager proactively improves processes and ways of working to ensure efficient achievement of contracted service levels. Trend analysis and collaboration with teams across the organization enable lasting improvements to be implemented.


Key Responsibilities
  • Assess and manage critical incidents to minimize impact on customers
  • Lead and guide teams to resolve incidents effectively
  • Develop and implement process improvements to enhance incident management
  • Collaborate with cross-functional teams to drive change and improvement

Why Work with Us

Our organization values diversity, inclusivity and collaboration. We believe in harnessing the power of technology and innovation to deliver personalized consumer experiences that connect people to commerce.

As a global company operating in multiple locations and entities, we offer opportunities for growth and development across various roles and functions.


Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

We value our employees' diverse talents and expertise and strive to create a work environment that is inclusive and supportive.

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