Global Implementation Manager

11 hours ago

Lahore, Punjab, Pakistan beBeeLeader Full time 30,000,000 - 45,000,000
Job Title

The Delivery Director, IT Services role is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations across the Americas & EMEA.

This leader will have real-world experience in large Business Application implementations, preferably Dynamics 365. They will have a demonstrated track record of delivering complex projects and be capable of global leadership.

Key Responsibilities:

  • Act as the Business Applications Domain Leader for key markets and own end-to-end business on delivery portfolio management and project execution.
  • Drive customer satisfaction and services revenue through delivery excellence, delivery resource development, direction, and guidance.
  • Manage a fiscally responsible practice and deliver on Delivery Margin through Modern Delivery levers and right mix of delivery resources/capabilities.
  • Build a high-performing and sustainable delivery practice focused on customer success.
  • Collaborate effectively with Area/Sub Services leadership to deliver on business goals aligned to customer outcomes, financial management of delivery portfolio, and business forecasting.

Requirements:

  • A Business Leader with independent strategic thinking and ability to see the big picture.
  • Real-world experience with large Business Application implementations, preferably Dynamics 365.
  • Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries.
  • Demonstrated track record of delivering complex projects.
  • Capable of global leadership and reaching out to the appropriate global community to drive success.

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