Client Implementation Manager, Global Implementation

Job Summary

This role will be responsible for managing the end-to-end implementation cycle, including technical discussions, execution of documentation, ERP integration, liquidity and limit setup, planning testing and training, and onboarding. The successful candidate will collaborate with Technology and Operations to design and implement platforms and ecosystems that support Transaction Banking (TB) products. They will lead the development of frameworks and the redesign of processes, systems, and operating models. Continuous engagement with Product and Channels teams will be essential in designing a suite of capabilities and services. Additionally, the role involves driving focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions effectively. The role also includes providing support to the Regional Head/Lead and/or Country Head/Lead in driving an integrated approach with partners to capture client feedback opportunities.

Key Responsibilities

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team
• Drive the roll-out of Client Implementation Harmonization
• Provides key inputs to identify and participates in defining Global Implementation initiatives and hub location strategy
• Lead the development of frameworks and/or redesigning of processes, systems, and operating models
• Continuous engagement in collaboration with Product/Channels in the designing of a suite of capabilities and services
• Help drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions
• Help to drive strategic initiatives from Global Implementation function
• Help develop regular connect sessions with Clients, including participating in various client forums/events/conferences
• Drives strategic plan/roadmap of client deal management
• Ensure a continuous improvement model is adopted to drive efficiency, including harmonization with support partners, and extended Global Implementation team
• Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners
• Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy
• Help develop an approach to build bench strength within the Global Transaction Banking Implementation team
• Ensures effective and disciplined usage of the Implementation Management system for self and team
• Helps drive the discipline of Client and Project Management across the team
• Has product knowledge in both cash and trade
• Ability to manage ambiguity in uncertain situations and escalates in a timely manner
• Provides inputs to strategize the implementation of key deals or co-created deals
• Proactive client deal management, including providing key inputs into solutions for the clients
• Support the holistic data management framework for Implementation Management system
• Ensure adherence to all local regulatory, legal and compliance requirements
• Proactive risk management; includes delivery and operational risks
• Adherence to all bank's policy and standards, including eLearning courses for direct reports (where applicable)
• Ensure implementation governance controls are properly executed by the team
• Assist with the governance of business controls; including identifying opportunities to develop new business controls
• Participate in Regional/Country Implementation Governance forums to support Regional Head/Lead and/or Country Head/Lead

Skills and Experience

• Stake holder Management
• Project Management
• Client Centricity
• Problem Solving
• Excellent Communication skill
• Deep knowledge of Transaction Banking and Cash Management products and Payment structures

Competencies Action Oriented Collaborates Customer Focus Courage Instills Trust Nimble Learning Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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