Technical Customer Service Expert

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Senior Technical Support Specialist

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About the Job:

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  • We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team.
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Your Role:

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  • You will provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
  • Analyze data and offer insights for customer experience improvements
  • Own ticket resolution end-to-end with accountability and urgency
  • Track backlogs and ensure all customer queries are resolved promptly
  • Deliver clear, quality-based communication that supports customer success
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Requirements:

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  • 1+ year of experience in technical support or troubleshooting roles
  • Exceptional written and spoken English communication skills
  • Strong problem-solving skills and comfort navigating CRMs like Gorgias
  • Highly motivated, intellectually curious, and resourceful
  • Experience in E-Commerce or SaaS support is a strong plus
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Benefits:

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  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
  • Career path opportunities: Team Lead, Trainer, and more
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Why This Role:

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  • Fast-growing company with room for advancement
  • Collaborative and values-driven culture
  • High-level training and support from a global team
  • Opportunities to work with top-tier E-Commerce brands
  • Commitment to personal and professional development
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Key Skills:

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  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Familiarity with CRMs like Gorgias
  • Ability to learn and adapt quickly


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