Unlock New Opportunities: Become a Post-Order Experience Manager and Transform the Customer Journey

1 day ago

Hyderabad City Taluka, Pakistan beBeeEcommerce Full time

Job Title:

Post-Order Experience Manager

Transforming the post-order journey for our customers is a key challenge in our platform. As the Post-Order Experience Manager, you will be responsible for managing and optimizing order modifications to ensure a seamless, efficient, and satisfying experience.

We are seeking a candidate with a strong focus on consumers and analytics to lead our product management team.

  1. Customer-Centric Features: Develop and implement features that enable customers to manage their orders, including enhancing the customer self-service framework.
  2. Pain Points Identification: Identify opportunities in the post-order experience through customer feedback, data analysis, and market research.
  3. Collaboration: Work closely with cross-functional teams to ensure alignment between automated solutions and human support.
  4. Stakeholder Management: Manage multiple stakeholders across the organization.
  5. Product Roadmap: Define and manage the product roadmap, setting expectations with stakeholders, including senior leadership.
  6. Requirements Definition: Establish and oversee the requirements definition process to ensure products meet desired outcomes.
  7. Strategic Issues: Proactively identify and resolve issues that may impact strategic, financial, and technical goals.

The successful candidate will possess:

  1. Ecommerce Expertise: Experience in ecommerce product management or related roles, with a focus on post-order processes.
  2. Data Analysis Skills: Strong analytical skills and experience with data-driven decision-making.
  3. Customer Understanding: Thorough qualitative and quantitative analysis to understand customer needs and difficulties.
  4. Market Knowledge: Understanding of the market and competitive landscape.
  5. Communication Skills: Excellent communication and collaboration skills to influence cross-functional teams.
  6. Leadership Ability: Demonstrated leadership ability, with experience leading and motivating teams.
  7. Customer-Focused Mindset: Passion for delivering exceptional customer experiences.
  8. Problem-Solving Skills: Strong strategic thinking and problem-solving skills.
  9. Agile Environment Familiarity: Experience working in agile development environments and familiarity with agile methodologies.

Basic Qualifications:

  1. Product Management Experience: 5+ years designing and delivering software products in a Product Management role.
  2. Excellent Communication Skills: Excellent oral and written communication skills.
  3. Leadership Experience: Experience in leading a team by influence to meet aggressive goals.
  4. Education: BA/BS required, preferably in computer science or business administration.
  5. Team Collaboration: Demonstrated record of partnering with teams across the organization.
  6. Technical Knowledge: Knowledge and/or understanding of web applications and innovative new product-platforms.
  7. Tech Discussions: Demonstrated ability to discuss technical concepts with technical and non-technical employees.

Preferred Qualifications:

MBA / related credentials are strongly preferred.

Our company is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across our platform, allowing sports fans to Buy, Collect, and Engage.

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