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Client Experience Champion
2 weeks ago
This is a frontline position for clients, requiring exceptional support and issue resolution skills.
The ideal candidate will deliver top-tier service, build strong client relationships, and thrive in a fast-paced environment.
The role involves comprehensive issue resolution, collaboration with different teams, research, and effective communication.
- Deliver excellent customer service and claim ownership of the customer experience.
- Research and grasp information across multiple tools while keeping customers engaged.
- Effectively tailor communication and style to differing audiences.
- Work independently and self-manage in a constantly changing environment.
Requirements:
- Bachelor's degree from a reputable institution.
- 0 – 2 years of experience in customer-facing roles.
- Strong written and verbal communication skills.
- Knowledge of customer service principles and methods.
- Ability to work in US timings.
Benefits Package:
We offer a competitive compensation package, including a salary, bi-annual bonus, and opportunities for career growth.
- Financial benefits: competitive salary and bi-annual bonus.
- Career development opportunities.
- Company-sponsored vehicle financing (car and bike).
- Interest-free loans.
- Provident Fund matching up to 8% of base salary.
Health and Wellness Benefits:
- In-house clinic with certified doctors and 24/7 telemedicine services.
- Hospital treatment monitoring by company doctors.
- Comprehensive health coverage for immediate family members.
Social Support:
- Pick-up and drop-off services for employees.
- In-house daycare facility.
- In-house gym and recreational area.
Professional Development:
- Company-sponsored trainings and development programs.
- Paid specialized trainings/certifications.
This role plays a pivotal part in transforming healthcare. By joining our innovative team, you'll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally.
Transforming Healthcare Together