Cloud Solutions Architect

1 week ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

As a Technical Account Manager at DigitalOcean, you will be a strategic partner for our business customers.

Your mission is to ensure they receive the guidance, support, and resources needed to succeed in the cloud ecosystem.

Leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

Key Responsibilities:
  • Technical Consultation & Architecture Design: Develop and maintain deep expertise in cloud infrastructure and technologies such as Linux, distributed systems, and automation. Provide design, diagram, and plan infrastructure architectures tailored to customer use cases. Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Proactive Customer Engagement & Growth: Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. Conduct quarterly business reviews with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Advocacy & Cross-Functional Collaboration: Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. Liaise with engineering and support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Requirements:
  • Technical Expertise: Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation. Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go). Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Customer-Centric Approach: Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals. Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Communication Skills: Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences. Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
Why You'll Enjoy This Role:
  • This role combines technical expertise with customer-facing responsibilities, providing a unique opportunity to build long-term relationships and drive business growth.
  • You will be part of a high-performance organization that values innovation, teamwork, and customer satisfaction.
  • Continuous learning and professional growth opportunities are available through training programs, conferences, and educational reimbursement.
Benefits:
  • A competitive salary range based on market data and relevant years of experience.
  • A bonus structure tied to company and individual performance.
  • Equity compensation to eligible employees.

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