Client Success Specialist

4 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

Ibex is seeking an experienced Client Success Specialist to join its team in Pakistan. This role involves providing exceptional customer service, ensuring quality support, and collaborating with dealers/vendors.

Key Responsibilities:
  • Case Management: Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
  • Prioritization: Prioritize daily work using department rules and accept work overflow when needed.
  • Communication: Communicate effectively with dealers/vendors using phone and email.
  • Quality Service: Ensure and provide quality service to both internally and externally.
  • Issue Resolution: Seek assistance for unresolved client issues from designated associate(s).
  • Product Knowledge: Stay current with product information, changes, and updates.
  • Documentation: Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
Requirements:
  • A minimum of three (3) years in customer contact or customer service experience.
  • Proficiency in Microsoft Suite, specifically Excel, Outlook, and Word.

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