
Workforce Management Support Specialist
1 day ago
The ideal candidate will possess a strong understanding of Workforce Management concepts and systems, as well as experience in supporting Genesys Cloud WFM. They should have advanced troubleshooting and technical support skills, with excellent written and verbal communication abilities.
Responsibilities
- Provide day-to-day technical support to Genesys Cloud WFM users.
- Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
- Maintain accuracy and consistency in data inputs/outputs from the WFM platform.
Requirements
- 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
- Strong understanding of Workforce Management concepts and systems.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Prior experience in a Workforce Management team is a plus.
Benefits
- Frequent interaction with technical teams to ensure smooth operation of scheduling, forecasting, and adherence functionalities.
- Able to independently manage tasks and take ownership from initiation to completion.
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