Service Delivery Manager

6 days ago


Karachi, Sindh, Pakistan ibex Full time

This is a fantastic opportunity for an experienced professional to take on a challenging role as a Service Delivery Manager - Customer Experience.

Key Areas of Focus:
  • Deliver outstanding customer experiences through efficient issue resolution.
  • Collaborate with customers to resolve purchase-related issues, offering alternative solutions when needed.
  • Develop a professional communication style to engage with customers, demonstrating empathy and understanding.
  • Ensure seamless issue resolution through adherence to established procedures.
  • Stay current with system updates, process changes, and new developments to enhance expertise.
  • Transform negative customer interactions into positive outcomes through effective problem-solving.
Essential Requirements:
  • Excellent English communication skills, with a natural U.S. or UK accent.
  • Able to articulate thoughts clearly and concisely, using simple language free from jargon.
  • Friendly, approachable, and empathetic demeanor, with a strong ability to build rapport with customers.


  • Karachi, Sindh, Pakistan Sybrid Private Limited -a Lakson Groupof Company Full time

    Sybrid Private Limited, a Lakson Group company, seeks a Service Delivery Manager. The successful candidate will be responsible for ensuring seamless service delivery to customers.Main Responsibilities:The ideal candidate will be responsible for managing customer inquiries and providing accurate information about insurance policies, products, and...


  • Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Job DescriptionR&I Electrical Appliances is seeking a skilled professional to fill the role of Service Delivery Manager.Key ResponsibilitiesResponsible for resolving customer inquiries and service centre queries in a timely and effective manner.Procure spare parts and tools for service centres as required, ensuring seamless delivery of services.Verify and...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Job Role: Digital Service Delivery ManagerJob Summary:Ibex is seeking a seasoned Digital Service Delivery Manager to lead our digital service delivery team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our digital services.Key Responsibilities:Oversee the management of incidents and create...


  • Karachi, Sindh, Pakistan Afiniti. Full time

    Company CultureAfiniti is a collaborative and dynamic organization that values innovation and teamwork. The Office 365 Administrator will play a critical role in supporting the company's IT infrastructure and ensuring the seamless delivery of services to clients.What We Offer:Competitive salary package.Opportunities for career growth and...


  • Karachi, Sindh, Pakistan Horyzon Full time

    Service Delivery ExpertAbout the Role:The Service Delivery Expert is responsible for designing and delivering exceptional customer experiences through tailored solutions and innovative approaches. This involves working closely with clients to understand their needs, developing custom solutions, and measuring the effectiveness of service delivery.Key...


  • Karachi, Sindh, Pakistan The Citizen Foundation Full time

    The Citizen Foundation is seeking a seasoned professional to lead its HR Services Delivery function. As the Manager of Human Resources Operations, you will oversee the entire Human Resources operation to ensure seamless service delivery.Key Responsibilities:Collaborate with the HR Services team to deliver high-quality end-to-end HR services to all...


  • Karachi, Sindh, Pakistan Zicongroup Full time

    **About Zicongroup:**We are a leading organization in the industry, committed to delivering exceptional service to our clients. We are seeking an experienced Business Unit Head to lead our vertical operations and drive business growth through effective team management and process optimization.**Responsibilities:**Manage and enhance service delivery and...


  • Karachi, Sindh, Pakistan EWS Group Full time

    The DivisionOur company is part of the Jonas Software group, a leading provider of enterprise management software solutions in 17 vertical industries. We are seeking an enthusiastic and career-oriented individual to join our global R&D team, working on our Jonas Club ERP software used by over 2,200 clubs worldwide.This role requires collaboration with...


  • Karachi, Sindh, Pakistan The Citizens Foundation (TCF) Full time

    Key AccountabilitiesThis Senior Manager HR Services Delivery will be responsible for:Ensuring the effective delivery of HR services to TCF employees.Managing HR data, payroll processing, and leave management.Defining and tracking key performance indicators (KPIs).Liaising with stakeholders to resolve HR-related matters.Requirements7-8 years of experience in...


  • Karachi, Sindh, Pakistan Afzal Motors Pvtd Full time

    About the RoleAfzal Motors Pvtd requires an experienced Service Delivery Professional to lead our Service department. This individual will be responsible for providing exceptional after-sales service to customers nationwide, ensuring complete customer satisfaction.Main Responsibilities:Manage the Service department to deliver high-quality after-sales...


  • Karachi, Sindh, Pakistan Lycan Communication Full time

    Service Delivery ExpertAs a Service Delivery Expert at Lycan Communication, you will play a critical part in delivering exceptional service and support to our customers.This role requires a highly motivated and dedicated individual who can respond to incoming customer inquiries via phone, provide accurate information about products and services, resolve...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Additional DetailsWe operate at a fast pace. If you enjoy optimizing processes and adapting to changing goals, we'd like to hear from you. We value individuals who can develop and improve existing systems and processes. We're driven by our passion for achieving targets. If you share this mindset, we encourage you to join us.


  • Karachi, Sindh, Pakistan ibex Full time

    Service Delivery SpecialistAbout the Role:The Service Delivery Specialist is responsible for providing exceptional customer service and support to clients. This includes responding to customer inquiries, resolving issues, and maintaining a positive reputation for ibex.Key Tasks:Provide timely and accurate responses to customer inquiries.Identify and escalate...


  • Karachi, Sindh, Pakistan Limton Innovative Systems Full time

    About This OpportunityThe Service Delivery Associate will play a key role in ensuring customer satisfaction by managing client complaints. The ideal candidate will have excellent communication skills, strong analytical abilities, and a proactive approach.ResponsibilitiesLog and assign client complaints to engineers for resolution.Collaborate with engineers...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Job Description:We are seeking a highly skilled Service Delivery Operations Specialist to join our team at Ibex. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our IT services.Key Responsibilities:Contribute to Insite/ServiceNow demos and participate in UAT sessions before launching new customer...


  • Karachi, Sindh, Pakistan Office Automation Group(KONICA MINOLTA) Full time

    Job Title: Service Delivery ExpertIn this role, you will be working as a Field Service Engineer in Office Automation Group (KONICA MINOLTA), focusing on delivering top-notch customer service and technical support. Your key responsibilities will include troubleshooting, technical support, preventive maintenance, and maintaining strong relationships with...


  • Karachi, Sindh, Pakistan Innovative Private Limited Full time

    Key Role DescriptionThis role is focused on delivering exceptional service operations, driving customer satisfaction, and leading a high-performing team.Main ResponsibilitiesOperational Management: Oversee client services to ensure efficient delivery and meet customer expectations.Team Leadership: Supervise staff through team leads, ensuring effective...


  • Karachi, Sindh, Pakistan Sports Man (Formerly known as English Sports) Full time

    Role OverviewThis role involves leading our customer service team in providing exceptional customer experiences. The ideal candidate will have strong leadership skills and be able to develop and implement effective customer service processes.About Our Ideal CandidateWe are looking for a highly motivated and experienced customer service professional who can...


  • Karachi, Sindh, Pakistan 14th Street Pizza Co. Full time

    About the RoleThe Client Experience Director at 14th Street Pizza Co. is responsible for overseeing the development and implementation of customer service strategies that align with our company's mission and values.Develop and implement customer service policies and procedures: Create and maintain comprehensive policies and procedures that ensure consistent...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Manager to lead our efforts in delivering exceptional customer service. As part of the Delivery Hero SE team, you will play a critical role in driving business growth through customer-centric strategies.Your primary focus will be on managing performance analysis, optimization, and process design...