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Customer Support Specialist
21 hours ago
About the Role:
">The Customer Support Executive will be responsible for managing customer interactions, processing orders, and ensuring that customer needs are met promptly and accurately. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to handle inquiries, coordinate with the factory and design teams, and monitor order statuses effectively.
Key Responsibilities:
- Order Management: Review and process customer orders accurately and efficiently, ensuring all details are correct before submission.
- Customer Inquiries: Handle customer inquiries via various communication channels, providing timely and accurate information.
- Order Coordination: Follow up with the factory team to ensure all production deadlines are met and communicate any changes or updates to the customers.
- Communication: Keep customers informed about the status of their orders, including any modifications or delays.
- Needs Assessment: Understand customer needs and effectively communicate them to the design team to ensure their requirements are met.
- Order Monitoring: Proactively track each order status, ensuring all orders are progressing smoothly and addressing any issues that arise.
- Inventory Management: Keep a close eye on client inventory levels and communicate with the factory team to ensure stock availability and prevent shortages.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- 6 months to 1 year of experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to problem-solving and ability to handle stressful situations calmly.
- Familiarity with order processing and tracking systems is a plus.
- Ability to work effectively with cross-functional teams, including factory and design teams.
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