Customer Support Specialist

21 hours ago


Lahore, Punjab, Pakistan HexaClicks Full time

About the Role:

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The Customer Support Executive will be responsible for managing customer interactions, processing orders, and ensuring that customer needs are met promptly and accurately. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to handle inquiries, coordinate with the factory and design teams, and monitor order statuses effectively.

Key Responsibilities:

  1. Order Management: Review and process customer orders accurately and efficiently, ensuring all details are correct before submission.
  2. Customer Inquiries: Handle customer inquiries via various communication channels, providing timely and accurate information.
  3. Order Coordination: Follow up with the factory team to ensure all production deadlines are met and communicate any changes or updates to the customers.
  4. Communication: Keep customers informed about the status of their orders, including any modifications or delays.
  5. Needs Assessment: Understand customer needs and effectively communicate them to the design team to ensure their requirements are met.
  6. Order Monitoring: Proactively track each order status, ensuring all orders are progressing smoothly and addressing any issues that arise.
  7. Inventory Management: Keep a close eye on client inventory levels and communicate with the factory team to ensure stock availability and prevent shortages.

Requirements:

  1. Bachelor's degree in Business Administration, Communication, or a related field.
  2. 6 months to 1 year of experience in customer support or a similar role.
  3. Excellent communication skills, both written and verbal.
  4. Strong organizational skills with the ability to manage multiple tasks simultaneously.
  5. A proactive approach to problem-solving and ability to handle stressful situations calmly.
  6. Familiarity with order processing and tracking systems is a plus.
  7. Ability to work effectively with cross-functional teams, including factory and design teams.


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