![Pixel Communications](https://media.trabajo.org/img/noimg.jpg)
Customer Support Professional
23 hours ago
Pixel Communications is seeking a skilled and experienced customer support professional to join our team. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
The ideal candidate will have a minimum of 2 years of experience in customer support or a related field. They will be responsible for responding to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
Key responsibilities include:
- Providing clear and accurate information about Pixel Communications' products and services.
- Troubleshooting customer issues, resolving complaints, and ensuring customer satisfaction.
- Maintaining detailed records of customer interactions and following up as necessary.
- Collaborating with internal teams to resolve complex customer issues.
- Assisting in creating and updating customer support documentation.
Requirements:
- Minimum of 2 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer support software or CRM systems is a plus.
- A positive, friendly, and patient attitude when dealing with customers.
Preferred Qualifications:
- Experience in a tech or SaaS environment is a plus.
- Ability to handle high-pressure situations effectively.
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