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21 hours ago
The ideal candidate will possess extensive experience in managing Retail Network Systems and Point of Sale (POS) systems.
They will be responsible for handling complex IT-related matters and providing end-to-end user support across inter-departmental and retail outlet platforms.
Key Responsibilities:
- Proficiency in troubleshooting and resolving technical issues efficiently.
- Excellent communication skills to effectively engage with clients and computer users, determining the nature of problems encountered.
- Able to respond promptly to breakdowns, investigate and diagnose faults, and provide solutions in a timely manner.
- Supervisory skills to oversee junior engineering and technical staff, ensuring tasks are completed to high standards.
- Proactive approach to maintaining records of software licenses, checking equipment for electrical safety, and obtaining replacement or specialist components as needed.
Main accountabilities include logging and processing support calls, installing and configuring hardware and software, planning and undertaking scheduled maintenance upgrades, setting up accounts for staff, solving password problems, responding to breakdowns, investigating and diagnosing faults, repairing equipment, supervising junior staff, and maintaining records.
Our OrganisationWe are a prominent international distribution company specializing in books and magazine publications. With a vast chain of retail outlets across the country, we have been in operation since 1952, continuously expanding our scope of activity beyond our core business.
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