Head of GPS Operations Management

2 days ago

Hyderabad City Taluka, Pakistan HSBC Full time
About Us

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories.

We are committed to being where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Our Global Payments Solutions (GPS) Operations team plays a crucial role in achieving this vision by providing essential operational and technical support to our global businesses.

As a key member of our team, you will be responsible for driving operational excellence and an up-tiering of oversight across all GPS operations that support the UK with a primary focus on the India GS.

Key responsibilities will include:

Key Responsibilities
  • Client-Centric Leadership: Champion a client-first mindset within the GSC payments processing team, ensuring that all operations are aligned with delivering exceptional service and value to clients in line with Value Stream Objectives and Key Results (OKRs).
  • Cultural Transformation: Drive a change in culture and mindset within the team, encouraging transition from Business Process to Knowledge Process to become co-creators of the future payments landscape. Empower team members to contribute innovative ideas and solutions that enhance operational efficiency and client satisfaction.
  • Operational Excellence: Oversee the UK GSC payments teams, ensuring the delivery of high-quality services that meet or exceed client expectations and performance standards.
  • Performance Management: Establish and monitor key performance indicators (KPIs) related to client satisfaction, transaction volumes, error rates, and turnaround times, ensuring alignment with business objectives.
  • Standardization and Scalability: Drive the implementation of global standardized processes and best practices across the teams to ensure scalability and operational efficiency. Collaborate with stakeholders to identify opportunities for automation and technology integration that support a flexible operational model.
  • Stakeholder Engagement: Collaborate with regional business stakeholders to review performance, address client issues, and represent all GSC Operations activities supporting GPSO (Global Payments Solutions Operations) UK, ensuring client needs are prioritized.
  • Risk Management: Ensure effective controls are in place to manage operational, business continuity, regulatory, and compliance risks, addressing key risks raised by the second and third lines of defence while safeguarding client interests.
  • Change Management: Lead change initiatives, ensuring successful implementation of transformation projects that enhance service delivery and operational capabilities, with a focus on improving client outcomes.
  • Team Development: Mentor and coach team members to build a high-performing knowledge culture that prioritizes client satisfaction, promoting continuous learning and professional growth.
  • Strategic Contribution: Contribute to the development of business plans and strategies for the GSC payments processing team, ensuring alignment with HSBC's global objectives and client-centric goals.

  • Director, GPS Operations GSCs

    2 days ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Director of Operations Excellence

    2 days ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Our VisionAt HSBC, we aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.Our Global Payments Solutions (GPS) Operations team plays a crucial role in achieving this vision by providing essential operational and technical support to our global...

  • Head of Operational Efficiency

    7 days ago

    Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    Job Description:As the Head of Operational Efficiency at Warner Bros. Discovery, Inc., you will lead the development and implementation of automation strategies that drive process improvements and cost savings. Your expertise in automation technologies, combined with your leadership skills, will enable you to make a significant impact on our...

  • Senior Director, GSC Payments

    2 days ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Global Payments Solutions OverviewGPS Operations is a pivotal part of our Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.We offer cash management products and expertise with the ambition to be the world's best international cash management and payments provider,...

  • Global Payments Solutions Leader

    2 days ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    About the RoleWe are seeking an experienced professional to join our team in the role of Director, GPS Operations GSCs (Global Service Centre) (UK).This is a pivotal position within our organisation, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.As a key member of our team,...

  • Head of Ops and Control Management

    2 weeks ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Operational Risk Management at HSBCAt HSBC, we're committed to delivering fair outcomes for our customers and maintaining the orderly and transparent operation of financial markets.We're seeking an experienced professional to join our team as GSC Head of Ops Risk and Control – UWS, where you'll play a critical role in ensuring the effective management of...

  • Operational Risk Manager

    2 weeks ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Job SummaryGreetings to those interested in a career with lasting impact!We're currently seeking an experienced professional for the role of GSC Head of Ops Risk and Control – UWS at HSBC.Company OverviewHSBC is one of the world's leading banking and financial services organisations, operating in 62 countries and territories. We strive to be where growth...

  • IT Service Management Strategy and Operations Executive

    2 weeks ago

    Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    Unlocking Innovation in Enterprise Service ManagementWe are seeking an experienced IT Service Management Strategy and Operations Executive to join our team at Warner Bros. Discovery. As a trusted advisor to our leadership team, you will play a crucial role in shaping our ESM strategy, identifying opportunities for growth and improvement, and driving...

  • CBSE Head of School Job Opportunity in Hyderabad

    1 week ago

    Hyderabad City Taluka, Pakistan EducoHire Full time

    About the Position:We are seeking a highly qualified and experienced CBSE Head of School to join our team at EducoHire. The successful candidate will be responsible for managing the academic operations and maintaining high standards of education in the school.Key Accountabilities:Develop and implement strategic plans to improve student outcomesLead the...

  • Head of SAP Platform Operations

    2 weeks ago

    Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    SAP Technical Leadership Team Manager Job DescriptionThis role will be responsible for managing the SAP technical team at Warner Bros. Discovery, Inc., including SAP Basis & Infrastructure operational support activities and project deliveries.Responsibilities:Manage SAP Basis & Infrastructure operational support activities at Hyderabad GCC.Manage SAP...

  • Head of Financial Operations

    4 days ago

    Faisalabad City Tehsil, Pakistan SupportFinity™ Full time

    We seek a highly skilled Head of Financial Operations to lead our financial operations and drive our financial strategy. The ideal candidate will have extensive experience in finance, with a strong background in financial planning, analysis, and management.Core Responsibilities:Financial Planning: Develop and implement comprehensive financial plans that...

  • Sales Head India

    2 weeks ago

    Hyderabad City Taluka, Pakistan Altivate Full time

    Dear Candidate,Hope you are doing well.This is regarding a job opportunity with Altivate for the role of SAP Sales Head.About Us:Altivate is a management and technology consulting firm.Our technology partnerships include SAP, AWS, Microsoft, and Google Cloud.Offices in UAE, Saudi Arabia, Qatar, Jordan, India, and Egypt – Base offices in India located in...

  • IT Operations Manager

    1 week ago

    Hyderabad City Taluka, Pakistan ECS ME Full time

    About ECS MEWe are ECS ME, a leading organization that requires an exceptional IT Operations Lead to ensure seamless IT operations. Our team is dedicated to delivering outstanding end-user support services and driving operational stability.Main ResponsibilitiesDevelop and implement high-availability systems to ensure minimal downtime.Collaborate with...

  • Head of Sales India

    2 weeks ago

    Hyderabad City Taluka, Pakistan Altivate Full time

    Dear Candidate,This is regarding a job opportunity with Altivate for the role of SAP Sales Head. We are a management and technology consulting firm, delivering value to our blue chip customers throughout the Middle East.About Us:We have offices in UAE, Saudi Arabia, Qatar, Jordan, India, and Egypt – Base offices in India located in Kochi and Hyderabad.We...

  • Operations Management Specialist

    2 weeks ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    As an Operations Management Specialist, you will play a critical role in ensuring the efficient operation of our Wealth & Personal Banking division. This involves developing and implementing operational processes, identifying areas for improvement, and developing effective solutions.Your key responsibilities will include:Analyzing operational processes,...

  • Head of Academic Operations for a CBSE School in Hyderabad

    7 days ago

    Hyderabad City Taluka, Pakistan EducoHire Full time

    About the Role:We are seeking an experienced and qualified Headmistress/Headmaster to join our team at EducoHire. The successful candidate will be responsible for managing the academic operations of our CBSE school in Hyderabad, ensuring high standards of education and effective teaching and learning.Key Responsibilities:Academic Leadership: Develop and...

  • gsc head of ops risk control

    2 weeks ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • operations manager

    3 weeks ago

    Peshawar City Tehsil, Pakistan Pkols Full time

    Department/Business Domain: IT Ops Reporting To: CEOJob Location: PESHAWARDate of Joining: ImmediateGross Salary: PKR 120-000 to 150,000Job Responsibilities:Being an Operations Manager, you are entitled to the following ResponsibilitiesDeveloping and implementing operational strategies to enhance efficiency, productivity, and profitability.Managing...

  • operations manager

    2 weeks ago

    Peshawar City Tehsil, Pakistan Pkols Full time

    Department/Business Domain: IT OpsReporting To: CEOJob Location: PESHAWARDate of Joining: ImmediateGross Salary: PKR 120,000 to 150,000Job Responsibilities:Developing and implementing operational strategies to enhance efficiency, productivity, and profitability.Managing day-to-day operations, including resource allocation, workflow optimization, and...

  • Accounting Operations Manager

    1 week ago

    Hyderabad City Taluka, Pakistan Dupont Full time

    Career Opportunities at DuPontWe are a global leader in science and technology that is committed to making the world a better place. Our team of experts is passionate about delivering innovative solutions that make a real difference in people's lives. As an Accounting Operations Manager, you will have the opportunity to work on challenging projects and...