Customer Operations Specialist

8 hours ago

Gujujranwala City Tehsil, Pakistan beBeeOperations Full time

Rise to the Challenge of Customer Operations

We are seeking a highly skilled and motivated professional to join our team as a Customer Operations Manager. In this role, you will be responsible for managing customer operations in rural exchanges by maintaining service KPIs, provisioning new services, rectifying faults, achieving migration targets, planning network expansions, resolving customer issues, mobilizing maintenance teams, conducting fault analysis, and ensuring HSE compliance.

This is an exciting opportunity to work with a leading organization and contribute to the delivery of integrated ICT and Cellular Network services in Pakistan. As a Customer Operations Manager, you will have the chance to make a real impact and help shape the future of our company.

  • Key Responsibilities:
  • Manage customer operations in rural exchanges
  • Maintain service KPIs
  • Provision new services
  • Rectify faults
  • Achieve migration targets
  • Plan network expansions
  • Resolve customer issues
  • Mobilize maintenance teams
  • Conduct fault analysis
  • Evaluate and improve operational processes

Requirements:

  • B.E/B.Sc Engineering (Electrical/Electronics/Telecom/Computer/Software) or BS IT/BSCS (4-year program)
  • Proficiency in GPON/ADSL technologies, copper and fiber network operations, service KPI analysis and improvement, PSTN/DSL/IPTV systems, MS Office, and database management
  • Strong analytical and documentation skills, with excellent coordination and communication abilities

Benefits:

We offer a comprehensive benefits package that includes:

  • Competitive salary and bonuses
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working hours and remote work options
  • Generous leave policies and employee wellness programs

Why Join Us:

We are a forward-thinking organization that values innovation, teamwork, and customer satisfaction. Our mission is to deliver exceptional service and support to our customers, while fostering a culture of excellence and continuous improvement. If you are passionate about making a difference and driven by a desire to succeed, we encourage you to apply for this exciting opportunity.

],

  • Executive Field/Customer Operations

    39 minutes ago

    Gujujranwala City Tehsil, Pakistan PTCLal Full time

    Executive Field/Customer Operations (Gujranwala Urban)Executive Field/Customer Operations (Gujranwala Urban)Get AI-powered advice on this job and more exclusive features.With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we...

  • Customer Support Specialist

    1 week ago

    Gujujranwala City Tehsil, Pakistan beBeeSupport Full time

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues?We're seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction...

  • Executive Field/Customer Operations

    24 hours ago

    Gujujranwala City Tehsil, Pakistan PTCLal Full time

    ARE YOU READY TO RISE WITH PTCL GROUPWith our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to...

  • Executive Field/Customer Operations

    24 hours ago

    Gujujranwala City Tehsil, Pakistan PTCLal Full time

    ARE YOU READY TO RISE WITH PTCL GROUPWith our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to...

  • Sales and Customer Support Representative

    2 weeks ago

    Gujujranwala City Tehsil, Pakistan beBee Careers Full time

    The Role of a Telesales SpecialistWe are seeking a skilled Telesales Specialist to join our team. The successful candidate will be responsible for customer service, sales, and customer support on a daily basis.Key Responsibilities:Cultivating strong relationships with customers through exceptional communication and interpersonal skillsProviding timely and...

  • Customer Support Specialist

    2 weeks ago

    Gujujranwala City Tehsil, Pakistan beBee Careers Full time

    As a highly skilled Account Service Coordinator, you will provide critical support to the Regional Manager and wider Business Development team. Ensuring seamless customer service and operational excellence is key to this role.Schedule and Work EnvironmentThis is a full-time position that offers a fixed schedule, allowing for work-life balance. You will have...

  • Remote Operations Specialist

    1 week ago

    Peshawar City Tehsil, Pakistan TalentPop App Full time

    Join to apply for the Remote Operations Specialist role at TalentPop App1 day ago Be among the first 25 applicantsJoin to apply for the Remote Operations Specialist role at TalentPop AppStreamline Processes, Drive Impact – Join us as an Automations and Operations SpecialistAre you passionate about creating efficiency through automation? We are looking for...

  • Remote Operations Specialist

    1 week ago

    Faisalabad City Tehsil, Pakistan TalentPop App Full time

    Join to apply for the Remote Operations Specialist role at TalentPop App1 day ago Be among the first 25 applicantsJoin to apply for the Remote Operations Specialist role at TalentPop AppGet AI-powered advice on this job and more exclusive features.Streamline Processes, Drive Impact – Join us as an Automations and Operations SpecialistAre you passionate...

  • Telesales Specialist

    2 weeks ago

    Gujujranwala City Tehsil, Pakistan The Ranking masters Full time

    The Ranking masters Gujranwala, Punjab, Pakistan2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The Ranking Masters is a multinational software house that specializes in prominent market technologies to provide optimal solutions and products for clients. We develops efficient and responsive business...

  • Recover Passwords and Deliver Exceptional Customer Service

    4 days ago

    Gujujranwala City Tehsil, Pakistan beBeeCustomerService Full time

    Password Recovery SpecialistAre you looking for a challenging and rewarding career in customer service? We have an exciting opportunity for a Password Recovery Specialist to join our team.The successful candidate will be responsible for assisting taxpayers and internal users in recovering or resetting their login credentials for the Federal Board of Revenue...