Executive Field/Customer Operations

3 weeks ago

Gujujranwala City Tehsil, Pakistan PTCLal Full time
Executive Field/Customer Operations (Gujranwala Urban)Executive Field/Customer Operations (Gujranwala Urban)

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With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

To ensure reliable GPON/ADSL network operations by maintaining service KPIs, provisioning new services, rectifying faults promptly, achieving migration targets, planning network expansions, resolving customer issues, and maintaining strict HSE compliance - all while optimizing customer experience in the assigned exchange area.

HOW CAN YOU EXPRESS YOUR TALENT

  • Reduce service denials and repeats (FF denial 5%, ADSL 6%; FF repeat 10%, ADSL 20%)
  • Ensure 100% clearance of QA and HSE audits within three months
  • Manage field/customer operations including new service provisioning and fault rectification
  • Achieve migration targets while improving OFON CHI and network reliability
  • Coordinate maintenance teams for prompt fault resolution
  • Ensure HSE compliance in all daily operations

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • B.E/B.Sc Engineering (Electrical/Electronics/Telecom/Computer/Software) or BS IT/BSCS (4-year program)
  • GPON/ADSL technologies
  • Power plant operations (PDG, Rectifier, AC/DC)
  • Switching/NGN networks
  • Service KPI analysis and improvement
  • MS Office and database proficiency

Key Skills:

  • Team management and conflict resolution
  • Analytical and communication skills
  • Coordination with civic authorities

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesTelecommunications

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