Customer Service Advocate

3 days ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 6,500 - 9,800

We are seeking a highly skilled and customer-focused individual to join our organization in Rawalpindi, Pakistan.

About the Position
  1. The ideal candidate must have experience working in a call center environment, preferably with knowledge of dispatch systems.
  2. You will be responsible for handling customer inquiries, processing requests, resolving issues, and ensuring excellent customer satisfaction.
  3. Handle inbound and outbound calls from customers efficiently, providing assistance with queries and resolving complaints professionally.
  4. Evaluate and address customer concerns in a timely and courteous manner.
Key Responsibilities
  • Respond to customer inquiries via phone and resolve their issues promptly and professionally.
  • Process ride requests, provide fare estimates, and assist with ride-related queries.
  • Ensure a smooth and efficient communication flow between customers and drivers.
Requirements

To succeed in this role, you should possess:

  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Detailed understanding of customer needs and expectations.
Benefits

This role offers a competitive remuneration package including an annual salary and benefits.



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