Contact Centre Leadership Role

4 days ago


Saddar Town, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

We are seeking a highly skilled Contact Centre Leadership Role at Sybrid (Pvt) Ltd, a Lakson Group Company. The ideal candidate will have extensive experience in leading high-performing teams and driving business growth through innovative solutions.

This role involves overseeing all aspects of the contact centre operations, including staff management, process improvement, and performance measurement. Strong leadership skills, strategic thinking, and effective communication abilities are required to build and maintain effective relationships with stakeholders.

The successful candidate will work closely with the senior leadership team to develop and implement initiatives that enhance our service offerings and improve operational efficiency. They will be responsible for developing and implementing strategies that improve service delivery and customer satisfaction.

Requirements

  • A minimum of 5 years' experience in a leadership role within a contact centre environment.
  • Strong leadership skills, with the ability to motivate and inspire a team of technical support specialists.


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