Call Centre Supervisor

This role involves overseeing the daily operations and management of a call centre, ensuring calls are answered within predetermined timeframes. A strong leader is required to motivate and retain staff to maintain a high-performing team.Responsibilities:Oversee the development and implementation of plans for change and growth;Establish and achieve...

Welcome to Wellbeinggreen, a leading company in the customer service industry.Job Description:We are seeking a highly skilled Call Centre Operations Head to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring that our customers receive exceptional service and...

Key Responsibilities:Team LeadershipProvide guidance, support, and development opportunities to team members.Ensure effective communication throughout the team and encourage customer insight to enhance the customer experience.Performance ManagementManage team performance and targets, ensuring regular achievement of monthly goals.Operational EfficiencyHandle...

Job OverviewSybrid (Pvt) Ltd, a Lakson Group Company, is seeking a highly skilled Call Center Supervisor to lead our sales operations team. The ideal candidate will be responsible for overseeing the entirety of sales operations, ensuring timely and safe delivery of products to customers.Key ResponsibilitiesSet and accomplish sales targets through effective...

The head of customer experience and operations will be responsible for managing the call centre's daily operations and ensuring that calls are answered within predetermined timeframes.Key Areas of Responsibility:Develop and implement plans for the growth and improvement of the call centre;Establish and meet performance targets for speed, efficiency, sales,...

Sybrid (Pvt) Ltd's customer service team operates a call centre that delivers exceptional service experiences to our clients.Role SummaryThis leadership position involves managing daily call centre operations and leading a team of skilled professionals.Main ResponsibilitiesThe team lead will establish performance benchmarks and evaluate staff performance...

Verticity (Pvt) Ltd. is seeking an experienced operations lead for customer support to manage the day-to-day activities of the call centre and ensure calls are answered within predetermined timeframes.Key Responsibilities:Manage the call centre's daily operations;Develop and implement plans for change and growth;Establish and meet performance targets for...

The ideal candidate will possess strong leadership skills to manage the daily operations and management of a call centre, ensuring calls are answered within predetermined timeframes.Key Responsibilities:Develop and implement plans for change and growth;Set and meet performance targets for speed, efficiency, sales, and quality;Manage the call centre's...

At Sybrid (Pvt) Ltd, we operate a call centre that handles customer interactions through inbound and outbound activities.Key ResponsibilitiesWe establish performance benchmarks for speed, efficiency, sales, and quality in our daily operations.The team lead manages daily call centre operations, ensuring seamless communication among staff members and...

Responsibilities:Lead a team of customer service professionals to achieve improved results and prepare for succession.Manage team performance and targets, ensuring regular achievement of monthly goals.Develop and implement strategies to improve customer satisfaction and loyalty.Maintain accurate records of all conversations in the Call Centre database.Stay...

At Sybrid (Pvt) Ltd, a Lakson Group Company, we are seeking an exceptional Technical Operations Manager to lead our contact centre technical support operations. The ideal candidate will oversee all aspects of the department with precision and organization, ensuring internal targets for service level are met while exceeding customer expectations with...

Sybrid (Pvt) Ltd's customer support team is committed to delivering exceptional service experiences to our clients.Key RoleThe team lead establishes performance benchmarks and evaluates staff performance regularly to ensure optimal centre performance.Effective communication among staff members and third-party collaborators is crucial in achieving our goals.A...

About the Role:We are seeking an experienced Customer Service Management Executive to lead our Phone Banking Team. As a key member of our management team, you will be responsible for developing and implementing call center systems, technologies, and strategies. This includes supervising daily operations, promoting a positive image, and providing coaching and...