Help Desk Professional

4 hours ago


Lahore, Punjab, Pakistan Thingtrax Ltd Full time

Duties and Responsibilities

  • Customer Interaction
    • Foster strong relationships with customers by providing helpful and professional technical assistance, ensuring their issues are resolved promptly and effectively.
    • Provide timely and accurate responses to customer inquiries, addressing their concerns and resolving their technical issues in a courteous and professional manner.
  • Technical Troubleshooting
    • Perform detailed diagnostics and troubleshooting for both hardware and software issues, using your analytical skills to identify the root cause of problems.
    • Develop effective solutions to technical problems, minimizing disruption to customers and ensuring seamless resolution.
  • Product Expertise
    • Develop comprehensive knowledge of Thingtrax Ltd's product suite to offer informed guidance to customers, staying up-to-date on new features and functions.
    • Stay current on industry trends and developments, applying this knowledge to provide expert advice to customers.
  • Documentation and Knowledge Base
    • Ensure all troubleshooting steps and solutions are thoroughly documented for future reference, maintaining an accurate and comprehensive knowledge base.
    • Contribute to the development of user-friendly guides and resources, ensuring customers have easy access to information and support.
  • Issue Escalation
    • Proactively escalate critical or unresolved issues to the appropriate internal teams, ensuring follow-through until resolution and minimal disruption to customers.
  • Customer Training and Support
    • Develop and deliver training initiatives to help customers optimize their use of Thingtrax Ltd's products, providing expert guidance and support throughout the setup and integration process.
    • Offer proactive support during onboarding processes, ensuring customers achieve smooth adoption and optimal results.

  • Help Desk Professional

    15 hours ago


    Lahore, Punjab, Pakistan Zameen Media Pvt. Ltd. Full time

    Zameen Media Pvt. Ltd. is a rapidly growing company seeking a talented Help Desk Professional to join our team.Job Overview:We're on the lookout for a skilled professional to provide top-notch customer support experiences. As a key member of our team, you'll be responsible for responding to customer inquiries, identifying customer needs, and offering...


  • Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are seeking a Help Desk Professional to provide exceptional support to our customers and help us deliver outstanding customer experiences.Job DescriptionThe ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills to effectively interact with customers.Key ResponsibilitiesProvide...


  • Lahore, Punjab, Pakistan ChatPandas Full time

    Company Overview: ChatPandas is a dynamic organization committed to delivering exceptional customer experiences. Our team is dedicated to providing world-class support that exceeds client expectations.Job Description: We are seeking a Help Desk Specialist to join our Support Team. The successful candidate will be responsible for responding to customer...

  • Help Desk Associate

    15 hours ago


    Lahore, Punjab, Pakistan Premlinx Pakistan Pvt Ltd. Full time

    Job Title: Help Desk AssociateJob DescriptionAs a Help Desk Associate, you will play a critical role in providing support to our customers through live chat.Key ResponsibilitiesRespond to customer inquiries in a prompt and professional manner.Use company resources to research and resolve customer issues.Work collaboratively with other team members to achieve...

  • Help Desk Associate

    15 hours ago


    Lahore, Punjab, Pakistan People Full time

    About the JobWe are looking for a Help Desk Associate to provide expert technical support to our users. The successful candidate will have excellent communication skills, a strong technical background, and the ability to work independently.Responsibilities:Provide support via phone, email, or in-person interactions.Troubleshoot and resolve technical issues...

  • Help Desk Associate

    15 hours ago


    Lahore, Punjab, Pakistan ibex Full time

    Job DescriptionOur Help Desk Associate is responsible for providing exceptional customer support to our clients.Key Responsibilities:Assist customers in resolving their queries related to electronic fund transfers.Respond to customer inquiries in a timely and professional manner.Requirements:O Levels/Matriculation or above.Excellent command in English.Age...

  • Help Desk Associate

    7 days ago


    Lahore, Punjab, Pakistan Brisk Full time

    Job OverviewThe Help Desk Associate will play a critical role in supporting customers by responding to their inquiries, resolving issues, and escalating complex problems to senior management. They will also collaborate with the production manager to ensure timely delivery of orders.Responsibilities:Responding to customer inquiries.Resolving customer...

  • Help Desk Technician

    4 hours ago


    Lahore, Punjab, Pakistan Comsats Full time

    At Comsats, we value our customers and strive to provide them with the best possible service. As a Help Desk Technician, you will play a critical role in ensuring that our customers receive timely and effective support.Key Responsibilities:Responding to customer inquiries and resolving their issuesProviding product information and making...


  • Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    ResponsibilitiesThe Help Desk Representative will be responsible for responding to customer inquiries in a timely and efficient manner, using a range of communication channels including phone, email and chat.The successful candidate will possess excellent communication and problem-solving skills, with the ability to think critically and resolve complex...

  • Help Desk Agent

    7 days ago


    Lahore, Punjab, Pakistan Comsats Full time

    We are seeking a highly motivated Help Desk Agent to join our customer support team at Comsats. As a key member of our team, you will be responsible for responding to customer inquiries and providing timely resolutions to their issues.The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work...


  • Lahore, Punjab, Pakistan People Full time

    About People, a company that values its employees, we are looking for a Help Desk Specialist to join our team.Job Description:Respond to user requests/queries and provide knowledge transfer to users, ensuring seamless communication.Monitor and manage user queries on a daily basis, utilizing technical expertise to troubleshoot issues efficiently.Double-check...


  • Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

    About UsAt People (Professional Employers Pvt Ltd), we strive to provide innovative solutions to our clients. Our team consists of experienced professionals who share a passion for delivering high-quality services.Job SummaryWe are looking for an experienced Technical Support Executive to join our team. The successful candidate will be responsible for...

  • Help Desk Director

    4 hours ago


    Lahore, Punjab, Pakistan Devsinc Full time

    Devsinc is hiring a highly skilled Help Desk Director to manage our customer support team and ensure seamless issue resolution. As the primary point of contact for customers, you'll be responsible for developing customer support strategies, training team members, and analyzing customer service metrics.Responsibilities:Customer Support Strategy: Develop and...


  • Lahore, Punjab, Pakistan Outsource Tel Full time

    We are looking for a highly skilled and detail-oriented Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.This is an onsite night job at...


  • Lahore, Punjab, Pakistan Vodworks Full time

    Our TeamVodworks is a dynamic and supportive work environment, committed to delivering outstanding customer service and innovative technology solutions.Job DescriptionWe are seeking an experienced Technical Support Analyst to join our team, responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless service...


  • Lahore, Punjab, Pakistan Abacus Full time

    We are looking for an IT Support Executive to work at Abacus. The ideal candidate will have excellent technical skills and a passion for helping others.Job Description:Company Overview:Abacus is a dynamic and innovative company that values its employees and strives to create a positive work environment.Job Summary:The IT Support Executive will provide...


  • Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    **Why Join Us:** At Tech Bridge Consultancy, we offer a unique opportunity to work with a cutting-edge technology company that values innovation and excellence.We are seeking an experienced Support and Sales Professional to join our team and help drive customer satisfaction and business growth.In this role, you will be responsible for managing customer...

  • Help Desk Associate

    5 days ago


    Lahore, Punjab, Pakistan Nationwide Enterprises Full time

    About Nationwide EnterprisesWe strive to create a positive and inclusive work environment that values diversity and promotes employee well-being.As a Customer Support Representative, you will contribute to the success of our organization by delivering exceptional customer service.With a focus on customer satisfaction, you will play a key role in shaping our...

  • Help Desk Professional

    16 hours ago


    Lahore, Punjab, Pakistan Hurak Full time

    About Hurak:Hurak is a pioneering EdTech company dedicated to enhancing the learning experience through innovative solutions. Our mission is to empower individuals and organizations with cutting-edge knowledge and skills.Job Description:The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently...

  • Help Desk Professional

    15 hours ago


    Lahore, Punjab, Pakistan Rocktech Digital Full time

    Rocktech Digital: A Leader in Customer SatisfactionWe pride ourselves on delivering exceptional customer experiences through our talented support teams.Key ResponsibilitiesAs a Customer Support Representative at Rocktech Digital, your duties will include:Providing prompt and accurate responses to customer inquiries via various channels.Working closely with...