Service Delivery Team Lead

9 hours ago


Lahore, Punjab, Pakistan Zafar Securities Pvt Ltd Full time

This role requires an MBA in Business Administration, HR or Marketing. We seek a candidate with excellent communication skills and a passion for delivering exceptional client experiences.

Key Responsibilities
  • Our ideal candidate will provide expert guidance and support to clients, addressing their inquiries and concerns in a professional and courteous manner.
  • They will be responsible for measuring customer satisfaction and implementing initiatives to improve service quality.
  • This role involves building and maintaining strong relationships with clients through regular communication and issue resolution.
  • The selected candidate will identify areas for improvement and develop strategies to address client concerns and feedback.
  • To further enhance the client experience, they will design and implement comprehensive feedback and complaint procedures.
Requirements
  • A strong ability to think creatively and motivate others is essential for success in this role.
  • Excellent problem-solving skills and a patient demeanor are also necessary to excel in this position.
  • Familiarity with basic social media knowledge is required.
  • Experience in trading (shares/commodities) is desirable but not mandatory.

Zafar Securities Pvt Ltd is a reputable financial services provider with a strong presence in the market.



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