Customer Performance Manager Middle East

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

The Customer Performance Manager plays a pivotal role in administering and managing services contract fulfillment and execution.

Responsibilities
  • Own and manage the entire contract portfolio for assigned customers, encompassing O&M, Powerup, and TSA Warranty.
  • Resolve contract disputes and claims, including LDs/Bonus, variable fees discussions, cash past dues, contract scope disputes discrepancies, and other contractual claims after COD (TSA/O&M).
  • Host periodic contract execution reviews with key customers in the assigned portfolio, accompanied by operational owners (Service Directors & Hub Managers), to present a comprehensive view of contractual services fulfillment for customer sites.
  • Serve as the single point of contact for timely and satisfactory resolution of concerns with key customers.
  • Maintain all contracts-related documentation, including customer communications, contract performance reports, maintenance schedules, TILs, etc.
  • Ensure Technical Information Letter (TIL) access to the customer.
  • Submit contractual reports (including but not limited to availability report) in a timely manner to the customer.
  • Respond to key customer inquiries.
  • Provide information and support for implementing CM&U's.
  • Identify and pursue contractual opportunities (including business development opportunities) and risks (including risk profiling and mitigations).
  • Synchronize Customer and Contract events/demand with internal functions such as Field Service, Sourcing, and Engineering.
  • Ensure technical/maintenance compliance and service fulfillment strategy.
  • Collaborate with billing team and Service Director to track, credit, and invoice bonus and LD amounts.
  • Address customer/contract disputes.

  • Middle East Sales Executive

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Sales Professionals WantedWe are looking for a sales executive who can drive revenue and growth of our Business Conferences and Trainings events in the Middle East region.The ideal candidate will have solid experience in all stages of the sales cycle and be able to research leads, reach out to C-level executives, and engage with senior-level decision...

  • Industrial Automation Business Developer

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    We are seeking a talented Technical Sales & Proposals Engineer to join our team at Avanceon Middle East & South Asia.In this role, you will be responsible for:Developing and implementing sales strategies to drive business growth and revenueCollaborating with cross-functional teams to deliver integrated solutions that meet customer needsAnalyzing market...

  • Sales Engineer

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Welcome to Avanceon Middle East & South Asia, where innovation meets expertise!We are seeking a talented Technical Sales & Proposals Engineer to join our team and contribute to the success of our clients in the industrial automation sector.In this role, you will be responsible for:Developing and implementing sales strategies to drive business growth and...

  • Proposal Development Expert

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Do you have what it takes to drive business success in the industrial automation sector?Avanceon Middle East & South Asia is looking for a highly skilled Technical Sales & Proposals Engineer to join our team and contribute to the success of our clients.In this role, you will be responsible for:Developing and implementing sales strategies to drive business...

  • Digital Solutions and Services Sales Lead

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Job Description:The successful candidate will be responsible for leading the development and execution of strategic sales plans to drive revenue growth and market share expansion.Responsibilities:Develop and execute strategic sales plans to achieve quarterly and annual sales targets.Build and maintain a robust sales pipeline to ensure a consistent flow of...

  • Head Of Business Development For Middle East

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    This Business Development Manager position is a great opportunity for someone who wants to build their career in business development. The role requires a high level of energy, enthusiasm, and commitment to achieving targets.Responsibilities include:Developing and maintaining relationships with clientsIdentifying new business opportunities and negotiating...

  • Digital Sales Director

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Job Overview:Avanceon Middle East & South Asia is seeking a seasoned Digital Sales Lead to spearhead our digital sales efforts in Karachi.Key Responsibilities:Sales Pipeline DevelopmentClient Acquisition and Relationship ManagementMarket Analysis and Competitive IntelligenceTeam Leadership and CollaborationReporting and AnalysisQualifications and...

  • Lead Generation and Sales Strategy Executive

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Job Title:Digital Sales LeadJob Summary:Avanceon Middle East & South Asia is seeking a highly motivated and results-driven Digital Sales Lead to join our team in Karachi.Key Responsibilities:Lead Generation and Sales Pipeline DevelopmentClient Acquisition and Relationship ManagementMarket Analysis and Competitive IntelligenceTeam Leadership and...

  • Technical Sales Specialist

    2 days ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Are you passionate about driving business growth and innovation in the field of industrial automation?Avanceon Middle East & South Asia is looking for a highly motivated Technical Sales & Proposals Engineer who has a knack for research and is passionate about developing solutions to complex and challenging problems.We offer an exciting opportunity to...

  • Business Development Manager

    6 days ago

    Karachi, Sindh, Pakistan Recruit Tek Full time

    Business Development Manager / Account ManagerA Middle East based firm is looking for candidates for the following positions:Business Development Manager (Previous Job Board Experience)Account Manager (Previous Job Board Experience)Client and Customer Relationship Manager (Previous Job Board Experience)Job SpecificationJob Board Experience is highly...