Head of CS

4 days ago

Islamabad, Islamabad, Pakistan iGATE Technology Full time

The head of customer service in real estate is responsible for leading the customer service staff, resolving customer issues, and improving the customer service experience.

The head of customer service should have interpersonal skills, including active listening, patience, and empathy. They should also be able to collaborate with others to implement new strategies.

Key Responsibilities:

  • Customer service management: Lead the customer service staff, set a mission, and develop strategies to achieve it
  • Customer issue resolution: Resolve customer complaints and inquiries, and follow up on pending issues until they are resolved
  • Customer service policy: Develop and implement customer service policies and procedures
  • Customer satisfaction: Measure customer satisfaction and find ways to improve services
  • Customer relationships: Build and maintain relationships with clients, and conduct business reviews to ensure client satisfaction
  • Internal coordination: Coordinate with other departments to solve customer complaints and fulfill business needs
  • Staff development: Recruit, mentor, and develop customer service agents
  • Budget management: Adhere to and manage the approved budget
  • Record keeping: Keep accurate records of customer service actions and discussions
  • Report compilation: Analyze statistics and compile accurate reports

Requirements

  • Bachelor's degree in Business Administration, or a related field.
  • Proven experience with Real Estate Project Customer Experience of At least 2-3 years as head or director Position

  • Assistant Manager CS

    2 weeks ago

    Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    The Assistant Manager will form a team that is looking for continuous improvement and driven to deliver the best experience for our users. The person will thereafter lead and manage the daily operations of the center, including meeting and setting customer service targets as well as planning areas of improvement or development. The customer support manager...

  • Assistant Manager/Assistant Director Program Coordination

    1 week ago

    Islamabad, Islamabad, Pakistan National University of Sciences and Technology (NUST) Full time

    Job DescriptionQualification & Experience :A Master's degree IT, CS and Business Administration, Management or any related field.3-5 years of experience in a relevant field.Key ResponsibilitiesPlanning of semester activitiesEnsuring the implementation of academic policies and proceduresEnsuring the optimal use of resources and identifying gapsProviding...

  • Head of Governance and Compliance

    1 week ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Legal Leadership RoleThis is a strategic role that requires a proactive legal leader with deep expertise in fintech regulations, company law, digital financial services, and board advisory.The ideal candidate will be responsible for leading our legal, governance, and regulatory functions for our fintech business unit. They will ensure legal integrity,...

  • Cook

    2 weeks ago

    Islamabad, Islamabad, Pakistan University of Haripur Full time

    Riphah International UniversityJobs in IslamabadGender: Male and FemaleResponsibilities:Cooking is a science, so a chef needs to be precise.A good chef is also a good businessman.Chefs need to know how to keep the kitchen sanitary.Culinary Expertise.Job Titles: Waiter, Cook, Baker HelperJob Posting Date: December 15, 2024Application Deadline: December 23,...

  • Section Head Senior Section

    1 week ago

    Islamabad, Islamabad, Pakistan National University of Sciences and Technology (NUST) Full time

    Job Description:Developing a creative learning community across the school.To have knowledge, understanding, and enthusiasm for creative teaching and learning as a key to raising achievement, aspiration, and motivation.To build a community of creative learning practice across the school, involving all departments as appropriate.To develop an enquiry-based...

  • Director of SME Revenue Growth

    1 week ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a visionary leader to drive SME revenue growth and oversee the performance of direct sales teams at a nationwide level. This role requires exceptional leadership skills, a strong background in telecom and ICT, and a proven track record of achieving targets in competitive markets.Key ResponsibilitiesFormulate and execute sales strategies, build...

  • Backend Java Developer

    4 days ago

    Islamabad, Islamabad, Pakistan Avanza Solutions Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Avanza SolutionsAssistant Manager Talent Acquisition| Head Hunter | Global Recruiter | Tech and Non Tech Recruiter | HR Professional |Talent Management | Employer…We are seeking a passionate and motivatedJava...

  • Operator (Photocopier)

    2 weeks ago

    Islamabad, Islamabad, Pakistan National University of Sciences and Technology Full time

    Job Ref #: Job/5629/05/16/2025Age Limit: 20 - 45Experience:Posted Date: Wednesday, May 14, 2025Salary: Market CompetitiveJob Description:Qualification:- Matric with 03 years experience as photocopier in an organization / government department.Terms & Conditions:- Candidates are required to attach scanned copies of their documents (Academics /...

  • Senior Technology Recruitment Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Technical Talent Acquisition SpecialistAbout the Role:We are seeking an experienced Technical Recruiter to lead our recruitment efforts for technical talent. In this role, you will drive the entire recruitment lifecycle for technical positions, from sourcing and screening to making hiring decisions.Main Responsibilities:Manage the recruitment of technical...

  • Lecturer (History) - PMA Kakul (Abbotabad)

    1 week ago

    Islamabad, Islamabad, Pakistan National University of Sciences and Technology Full time

    Job DetailsJob Ref #: Job/5512/04/15/2025Age Limit: 25 - 47Posted Date: Tuesday, April 15, 2025Salary: Market CompetitiveJob DescriptionQualification/Experience:First Class Master Degree (foreign/Local) or Equivalent degrees, in the discipline of History, awarded after 18 years of education as determined by HEC from an HEC recognized...