Account Service Coordinator

8 hours ago

Lahore, Punjab, Pakistan SupportYourApp Full time

Passionate about the world of tech?

Now you have a chance to be a part of the world's leading SaaS, Software, or Hardware solutions.

Join our team as an Account Service Coordinator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide support to the Regional Manager and wider Business Development team
  • Ensure seamless customer service and operational excellence
  • Provide support for client presentations, proposals, and other sales-related materials
  • Assist with onboarding new customers, including coordinating account setup and providing training materials
  • Support clients with technical troubleshooting and escalate issues to the relevant teams
  • Handle administrative tasks, such as processing invoices and managing order details
  • Complete market researches
  • Update and maintain the central CRM system

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written) and Shahmukhi
  • Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry.
  • Ability to travel between Pakistan, Bangladesh, and South India
  • Strong organization and time management
  • Professional communication and interpersonal skills
  • Technical aptitude and the ability to quickly learn new systems
  • Experience with Zendesk or similar CRM systems
  • Proficiency in Microsoft Office Suite
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience in the IT industry

Benefits and Perks:

  • Fixed schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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