Call Quality Agent

Job Title:Performance Monitoring Specialist">Key Responsibilities:Conduct thorough performance analysis of contact center operations and develop comprehensive action plans to enhance efficiency.Respond promptly to escalations from designated channels, addressing concerns in a timely manner.Evaluate consumer data and agent interactions to assess service...

Job Title: English Language AssessorResponsibilities:A successful candidate would be primarily responsible for conducting English language assessments, including those for new and existing employees.Daily call quality monitoring of all employees involves assessing their communication skills and providing feedback to improve their performance.The assessor...

English Language AccessorA highly skilled professional is sought to conduct English language assessments for new and existing employees. This includes coordinating with internal and external teams, ensuring that all staff possess the necessary communication skills to deliver exceptional service.Daily call quality monitoring will be a key responsibility, with...

2 days ago Be among the first 25 applicantsCompany DescriptionQuantum Synergy Pvt Ltd is a digital solutions provider based in Bahria Town Phase 7, Islamabad, Pakistan. Specializing in SEO, digital marketing, web development, and business automation, we empower businesses with innovative strategies and cutting-edge technology. With over 7 years of industry...

Call Center Representative (Inbound/Outbound)Get AI-powered advice on this job and more exclusive features. Call Center Representative – Inbound & Outbound CampaignsAre you a skilled communicator who thrives in a fast-paced, people-focused environment?We're expanding our team and hiring Call Center Representatives to manage global projects in inbound and...

Intouch Communications (SMC-PRIVATE) Limited, PakistanResponsibilities:Handle inbound customer calls professionally and efficiently.Provide accurate and timely information, resolving customer queries and concerns.Maintain detailed and accurate records of interactions in our CRM system.Adhere to company policies and procedures to ensure consistent service...

Twinslead is Expanding – Join Our Growing Sales TeamOpen Positions:B2C AgentsMinimum 6 months of experience in B2C callingAble to manage inbound/outbound leads effectivelySkilled in follow-ups and closing over the phoneB2B AgentsAt least 1 must have proven experience in B2B salesStrong communication and negotiation skillsAble to build and manage...

Site Agent / Operational Specialist / CoordinationSupervising contracted staff.Meeting subcontractors.Making safety inspections and ensuring construction and site safety.Checking and preparing site reports, designs, and drawings.Maintaining quality control procedures.Motivating the workforce.Using specialist construction management computer applications.Job...

Job Description:Join Our Team - We're HiringAre you ready for an exciting career opportunity? MM Communications is actively looking for talented individuals to join our team If you're passionate about customer service and want to be part of a dynamic work environment, this is the perfect chance for you.Company: MM CommunicationsAt MM Communications, we...

Team Lead One2One Communications, Pakistan Managing and directing the daily activities of telesales representatives. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed. Carrying out performance measurement, monitoring, and evaluation of all agents and operators to...

The job involves engaging with clients and being responsible for increasing sales, including selling products, maintaining ongoing customer relationships, and following up on payments.Key responsibilities include:Generating quality leads that convert into sales.Cold calling to schedule meetings with potential clients to explore business...

Manager is responsible for the daily operation of the department Contact center, including business objectives, performance and resource management.Specific responsibilities include:Staffing and schedule adherenceTrainingQuality assuranceProvider schedule template reviewProtocol development and maintenanceSignificant interaction with internal and external...

Quality Assurance Specialist For Auto InsuranceWe are seeking dedicated and hardworking employees who can work independently to meet their goals within specified timeframes. Listening to recordings and providing feedback based on call interactions is a key responsibility.The ideal candidate will possess excellent verbal and written communication skills,...