Call Centre Agent- US

2 days ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 720,000 - 900,000 per year

Key Responsibilities

  • Respond to customer inquiries promptly and accurately, offering effective solutions.
  • Foster and maintain strong customer relationships to support service excellence.
  • Efficiently track, communicate, and resolve service-related issues while prioritizing customer satisfaction.
  • Consistently deliver a high-quality customer experience, contributing to excellent Quality Assurance (QA) scores.

Requirements

  • Minimum qualification: A Levels/Intermediate or higher.
  • Exceptional verbal and written English communication skills.
  • Ability to maintain a neutral or American accent.

Who We're Looking For

  • A proactive team player with a strong customer-first approach.
  • Excellent communication and problem-solving skills, with the ability to explain complex information clearly and simply.
  • A genuine passion for providing outstanding service and building positive customer experiences.

What We Offer

  • Comprehensive medical benefits.
  • Observance of all U.S. holidays.
  • Fixed working hours for a balanced work-life routine.
  • Competitive salary with attractive bonuses and performance incentives.
  • US-based shifts (5 days a week)
  • Salary Range: Rs. 60,000 – Rs. 75,000 per month

Job Type: Full-time

Pay: Rs60, Rs75,000.00 per month

Work Location: In person

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