Trainee - Technology & Information

2 days ago

Islamabad, Islamabad, Pakistan Pakistan MNP Database (Guarantee) Limited Full time 400,000 - 600,000 per year

PMD is looking for a Trainee in the Technology & Information department

to perform operational tasks related to all PMD services and coordinate with the CMOs' MNP Teams for the resolution of MNP and other services related operational issues and disputes amongst CMOs.

The right candidate will get a great opportunity to join a vibrant organization. A can-do attitude and positive mind-set will help you excel in this position.

Education:

  • 16+ Years of Education. Bachelors/ master's in information technology/computer science or equivalent.

Desired Experience:

  • Fresh graduate/postgraduate.

Essential Skills:

  • Good knowledge of SQL queries.
  • Working knowledge of Microsoft Excel.
  • Good verbal and written communication skills.

Responsibilities:

  1. Closely follow daily/weekly/monthly routine tasks and submit the task reports to the Supervisor.
  2. Provide accurate and timely corrective measures to CMO's in order to resolve complaints.
  3. Carry out appropriate investigation of the reported issues in accordance with MNP Porting Process Guidelines and resolve any conflict amongst the CMOs.
  4. Keep track of Rejections and Timer Violations by the CMOs and duly notify the concerned parties to carry out corrective measures in order to keep the Rejections and Timer violations within the allowed KPIs.
  5. Follow pre-defined escalation matrix for issues not resolved by the Service Operations team.
  6. Check NPC/NPGw message exchange logs throughout business hours and in case of any inconsistency escalate issue to relevant person timely.
  7. Closely monitor the Availability and Performance KPIs for all PMD Services and report any degradation in the normal behavior or thresholds being reached/exceeded.
  8. Manage NPC Numbering Plan, keep record of CMOs numbering series reported missing at NPC and escalate the issue to the concerned operator for confirmation in order to have the missing Numbering series populated at the NPC.
  9. Provide effective support for the timely availability of MNP Monthly Reports to CMO's and PTA.
  10. Facilitate CMOs/Clients, internal teams and PMD's management by providing statistical reports, transactional data and any other on demand report for all PMD services.
  11. Generate & Facilitate CMO's with Port in Progress report twice daily.
  12. Log and maintain record of reported issues.
  13. Log and maintain record of corporate porting amongst the CMOs and timely resolve disputes among CMOs.
  14. Efficiently coordinate with the internal technical team in order to facilitate CMOs/Clients for the resolution of any issue in PMD Services.
  15. Investigate and assist technical team in resolution of issues reported or observed for all PMD Services.
  16. Carry out periodic testing of PMD Services.
  17. Perform UAT of service as and when required.
  18. Perform Quarterly Call Testing for Ported Numbers.
  19. Suggest changes in Service Operations SOP's as and when required.
  20. Keep abreast of the Technical and Operational aspects of PMD services and technology infrastructure so as to keep up to at least the minimum required skill set level as defined by the Management and continue improving upon these skills.

  • Trainee -Technology & Information

    1 week ago

    Islamabad, Islamabad, Pakistan Pakistan MNP Database (Guarantee) Limited Full time 400,000 - 1,200,000 per year

    PMD is looking for a Trainee in the Technology & Information department to perform operational tasks related to all PMD services and coordinate with the CMOs' MNP Teams for the resolution of MNP and other services related operational issues and disputes amongst CMOs.The right candidate will get a great opportunity to join a vibrant organization. A can-do...

  • Information Technology Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Quantum Mechanics Full time 600,000 - 1,200,000 per year

    Company DescriptionQMechanics provides data-focused web development and digital marketing services, with over 10 years of expertise in helping agency and business owners scale. We act as a Digital Marketing Engine, assisting businesses in increasing their services and revenue. With a dedicated team of experts in digital marketing and web/mobile development,...

  • Information Technology Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan GOL Technologies (Pvt.) Ltd. Full time 40,000 - 60,000 per year

    Company DescriptionEstablished in 2012, GOL Technologies (Pvt) Ltd. is a software solution provider serving clients worldwide. We offer a wide range of products and services to businesses and consumers globally. Our mission is to grow alongside our clients, reflecting in our motto, "we grow as you grow." Our services include web development, web designing,...

  • Graduate Trainee – Technical

    5 days ago

    Islamabad, Islamabad, Pakistan EGeeks Global Full time 360,000 - 720,000 per year

    Job Title:Graduate Trainee – Technical & Analytical RolesDepartment:Technical & Analytical TeamsLocation:Rawalpindi, PakistanProgram Type:Paid Graduate Trainee ProgramStipend:PKR 30,000Program OverviewWe are seekinghighly motivated IT and Data Science graduates (or graduates in a relevant field)to join our Graduate Trainee Program. This initiative provides...

  • Information Technology Technician

    2 weeks ago

    Islamabad, Islamabad, Pakistan OTS Pakistan Full time 600,000 - 1,200,000 per year

    Company DescriptionOctave Technology Solutions (OTS) delivers end-to-end product lifecycle solutions, specializing in precision engineering, digital manufacturing, 3D scanning, and industrial automation. Headquartered in Islamabad, Pakistan, OTS has partnered with over 150 organizations and deployed 1,000 solutions utilizing the latest innovations and...

  • Information Technology Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan JAPAN ELECTRONICS Full time 400,000 - 800,000 per year

    IT Support SpecialistDepartment:Information Technology (IT)Location:Japan Electronics – Head Office / Project SitesReports To:HOD Admin / Operations Department ManagerPosition SummaryJapan Electronics is looking for an experiencedIT Support Specialistto design, implement, maintain, and support the company's IT and network infrastructure across all branches...

  • Information Technology Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Deloitte Digital Full time 1,200,000 - 2,400,000 per year

    Yousuf Adil (ICF to Deloitte) is Hiring: IT Support Specialist (To be Seconded to KSA) Dear LinkedIn Family,We're excited to announce a fantastic opportunity to join our growing team as an IT Support Specialist If you're passionate about technology, infrastructure, and digital transformation — this is your chance to make an impact and grow in a dynamic...

  • Information Technology Project Coordinator

    2 weeks ago

    Islamabad, Islamabad, Pakistan Photon Minds Full time 1,200,000 - 2,400,000 per year

    We are seeking a dynamic and experiencedIT Project Coordinatorto oversee the delivery and performance of IT services across the organization. This role is critical in ensuring operations, effective client management, adherence to IT Service Management (ITSM) best practices, and the successful delivery of IT projects. The ideal candidate will act as a bridge...

  • Trainee Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time 250,000 - 500,000 per year

    Join Inbox Business Technologies as a Trainee Engineer and kickstart your career in the tech industry In this role, you will receive valuable training and mentorship while working on real-world projects alongside experienced professionals. You'll develop your technical skills, gain insights into industry practices, and contribute to innovative solutions that...

  • Managament Trainee Officer

    7 days ago

    Islamabad, Islamabad, Pakistan MUST Services Full time 600,000 - 1,200,000 per year

    Company DescriptionMUST Services is a global technology partner delivering scalable, secure, and tailored digital solutions for forward-thinking enterprises. We combine cutting-edge IT development with world-class contact center services to help businesses scale, innovate, and transform digitally. Our core divisions encompass full-stack web and mobile...