Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Chiltanpure Full time 3,600,000 - 4,320,000 per year

We are looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

  • Respond promptly to customer queries via phone, email, chat, or social media.
  • Handle and resolve customer complaints in a professional manner.
  • Provide product/service information accurately to customers.
  • Maintain records of customer interactions and transactions.
  • Coordinate with internal departments to ensure timely resolution of issues.
  • Follow communication procedures, guidelines, and policies.
  • Strive to achieve high customer satisfaction levels.

Requirements

  • Minimum Bachelor's degree or equivalent qualification.
  • Prior experience in customer service, call center, or telesales is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and a customer-focused attitude.
  • Proficiency in MS Office and basic computer operations.
  • Ability to handle pressure and work in a fast-paced environment.

What We Offer

  • Competitive salary package.
  • Growth and career development opportunities.
  • A supportive and collaborative work environment.

Job Type: Full-time

Pay: Rs30,000.00 per month

Experience:

  • csr: 1 year (Preferred)

Work Location: In person

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