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Customer Service Representative
2 weeks ago
Job description
Job Title: Customer Service Representative
Location: YSF Enterprises, nawab Town Lahore
Employment Type
:
Full-Time / Part-Time (On-Site)
Job Timings: 6 PM to 3 AM
Role Description
YSF Enterprises is seeking a dedicated and customer-focused Customer Service Representative to join our on-site team in Lahore. This full-time role involves directly assisting customers, resolving inquiries, and ensuring a seamless customer experience. The ideal candidate is a strong communicator with a passion for helping others and a commitment to delivering top-tier service.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints with professionalism and patience
- Provide accurate, valid, and complete information by using the right tools and processes
- Follow up on customer interactions and ensure satisfaction
- Maintain records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
Qualifications
- Proven Customer Service and Customer Support skills
- Strong focus on Customer Satisfaction and Experience Enhancement
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Problem-solving skills, with a calm and patient demeanor
- Previous experience in a similar role is preferred
- Experience in the same industry will be a plus point
