HR Specialist 3

Job Titile: Lead Specialist Learning Support GES HR

Location: Hyderabad.

Work type Contract 12-24 months

To deliver solutions for customer issues that cannot be solved by Tier 0 line support by providing expertise in a SuccessFactors learning area.
To provide expertise to increase efficiency and improve quality by standardizing, optimizing, and automating GP&O processes, using knowledge to deliver value to DSM-firmenich.
Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets.
Ensure that the required level of expertise in the specific area is maintained.
Ensure that the global standard processes, tools, and documentation are maintained and adhered to.
Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts.
 

Key areas of accountability/responsibility

Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets.
Ensure that the required level of expertise in the specific area is maintained.
Ensure that the global standard processes, tools, and documentation are maintained and adhered to.
Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts.
 

Ticket handling

Work on solving learning tickets assigned to Tier 1 team with right quality
Work on learning report requests
All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it.
Perform Incidents/workorders with great impact and resolve them with high priority and accuracy
 

Your key responsibilities:

Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets.
Ensure that the required level of expertise in the specific area is maintained.
Ensure that the global standard processes, tools, and documentation are maintained and adhered to.
Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts.
 

Ticket handling

Work on solving learning tickets assigned to Tier 1 team with right quality
Work on learning report requests
All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it.
Perform Incidents/workorders with great impact and resolve them with high priority and accuracy
 

Problem management (Investigating and Mitigation)

Review recurring incidents and propose improvement to tier 2, TS Service line manager and GSC manager
Create and update QRC's and Q&A for Tier 0 and Tier 1
Create and update training material WIs for Tier 1
 

Project management activities

Work on UAT's in coordination with Tier 2
Create training material
 

We offer:

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen

• A chance to impact millions of consumers every day – sustainability embedded in all we do

• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you'll work on what's next

• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership

• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.

• A community where your voice matters – it is essential to serve our customers well.

You bring:

• A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters

• An innovator's instinct – you're always looking for better, smarter, more sustainable ways to make an impact.

• Curiosity and an open mind- because you believe progress starts with asking, "Is there a better way?"

• A collaborative spirit – you're at your best when working across teams, functions and countries.

• A focus on unity- with stakeholders and customers 

About dsm-firmenich:

 
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. 

Because real progress only happens when we go beyond, together.
 
Our application process:
Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-).
For further information, please contact Ravi Kumar dasari, Talent Acquisition Business Partner )
 
Inclusion, belonging and equal opportunity statement:
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.
 
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.