Recovery & Customer Service Executive (Female)

2 days ago


Lahore, Punjab, Pakistan Royal Properties Full time

Recovery & Customer Service Executive (Female)

Job Description:

We are looking for a female Recovery & Customer Service Executive who will be responsible for handling both recovery and customer support operations. The ideal candidate will have excellent communication skills, a problem-solving attitude, and prior experience in dealing with customers and payment recoveries.

Key Responsibilities:

  • Contact customers to follow up on outstanding payments and ensure timely recovery.
  • Maintain accurate records of customer interactions, payment commitments, and follow-ups.
  • Handle inbound and outbound calls professionally and courteously.
  • Respond to customer inquiries, resolve complaints, and provide accurate information about services.
  • Coordinate with the accounts and operations team regarding recovery status.
  • Build and maintain positive relationships with customers to encourage future payments and trust.
  • Prepare daily/weekly recovery reports and customer service updates.

Requirements:

  • Female candidate only.
  • Bachelor's degree in any discipline.
  • 1–2 years of experience in recovery, customer service, or a similar role.
  • Strong communication and negotiation skills.
  • Proficient in MS Office and comfortable using CRM or call handling systems.
  • Ability to multitask and work in a fast-paced environment.

Job Type:

  • Full-time (On Pine Avenue Road)

Job Type: Full-time

Work Location: In person


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