Recovery Specialist

2 weeks ago

Lahore, Punjab, Pakistan Masarat groups Full time 400,000 - 600,000 per year

Key Responsibilities:

  • Monitor customer ledgers and identify overdue accounts.
  • Contact clients through phone calls, emails, and visits to remind and recover pending payments.
  • Negotiate payment plans where required and follow up until completion.
  • Coordinate with sales, ticketing, and operations teams to resolve billing disputes or discrepancies.
  • Prepare and share weekly and monthly recovery reports with management.
  • Maintain proper records of recovered amounts, pending payments, and follow-up actions.
  • Escalate critical cases to management for legal or formal action if needed.
  • Ensure compliance with company policies and maintain a professional approach in all communications.

Skills & Requirements:

  • Bachelor's degree in Finance, Business Administration, or related field.
  • 1-3 years of experience in accounts, recovery, or collections (preferably in travel industry).
  • Good communication and negotiation skills.
  • Strong follow-up abilities and attention to detail.
  • Knowledge of basic accounting principles and MS Office (Excel & Word).
  • Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs):

  • Percentage of overdue recovery achieved per month.
  • Reduction in outstanding receivables.
  • Timely reporting and documentation accuracy.
  • Positive client relationship management.

Job Type: Full-time

Experience:

  • travel agency: 1 year (Required)

Work Location: In person

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