Support Operations Executive
4 days ago
Key Responsibilities
- Serve as the first point of contact for international clients via email, chat, or ticketing systems.
- Provide professional assistance in resolving client queries and issues
- Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.
- Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.
- Maintain detailed case documentation and update clients on issue status.
- Identify recurring issues and communicate insights to improve client experience.
- Ensure smooth onboarding and product usage guidance for new clients.
- Uphold excellent communication standards and maintain a customer-first approach at all times.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, IT, Business, or a related field.
- 0–2 years of experience in Customer / Client Support
- Excellent English communication skills (both written and spoken).
Job Type: Full-time
Work Location: In person
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