Customer Support Executives

2 weeks ago

Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

Location:
Gulberg, Lahore (On-site)

Shift:
EST (Evening/Night)

Open Positions:
5

Compensation:
Competitive Salary

About the Role

We are hiring
Customer Support Executives
to provide exceptional service to e-commerce customers across live chat, email, and other digital channels. You will follow established SOPs, resolve issues efficiently, and contribute to customer satisfaction and retention.

Key Responsibilities

  • Respond to customer inquiries via
    live chat and email
    with professionalism and empathy
  • Troubleshoot order, billing, and product-related issues using internal tools and SOPs
  • Meet performance KPIs, including
    response time, quality scores, and CSAT
  • Document customer interactions and escalate cases when necessary
  • Recommend improvements to processes and customer experience

Requirements

  • Fluent English
    (spoken and written) with minimal to no errors
  • Experience in Customer Service is mandatory
  • E-commerce and Shopify experience is a must
  • Ability to work the
    EST time zone
  • Strong problem-solving mindset, attention to detail, and reliability
  • Availability for
    five paid training days per week

Training, Quality & KPIs

  • Paid training:
    5 days per week
  • You must meet
    quality standards and KPIs within 30 days
    of training
  • If training assessment is not cleared:
  • You receive
    3 additional training days
    and a re-test
  • Failure a second time will result in role withdrawal

How to Apply

Send your resume to

with the subject line:

Application — Customer Support Associate (EST) — [Your Name]

Optional:

Include a
4–5 sentence example
of a time you turned an unhappy customer into a satisfied one.

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