Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan WADIC Full time 104,000 - 130,878 per year

Location: College Road, Lahore.

Job Type: Full Time

Job Timing: Night Shift, 9am to 6pm MST US timezone

Job Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Maintain customer records by updating account information in the CRM system.
  • Process orders, forms, applications, and requests accurately.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide feedback on the efficiency of the customer service process.
  • Handle returns or exchanges in accordance with company policies.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

  • Bachelor's degree in relevant field
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices is a plus.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Problem-solving skills and attention to detail.

Job Type: Full-time

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