Customer Support Specialist

1 week ago

Peshawar, Khyber Pakhtunkhwa, Pakistan Handy Devs Full time 150,000 - 250,000 per year

About Us:

We are a growing car rental company based in Dubai, providing reliable and affordable vehicle rental services to our customers. We take pride in offering a smooth and friendly experience to all our clients - whether they're renting for business, travel, or personal use.

Job Description:

We are looking for a Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, managing bookings, and ensuring customer satisfaction through professional communication and efficient problem-solving.

Key Responsibilities:

Handle customer calls, WhatsApp messages, and emails in a professional and timely manner.

Manage car booking requests, confirmations, and cancellations.

Provide information about vehicles, pricing, and rental policies.

Coordinate with the operations team to ensure car availability and on-time delivery.

Maintain accurate records of bookings and payments.

Requirements:

Excellent communication skills in English.

Strong customer service and problem-solving abilities.

Basic computer knowledge (MS Office, WhatsApp Business, Email handling).

Previous experience in customer service or car rental industry is a plus.

Must be punctual, authentic, polite, and professional

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