Customer Relations Officer

5 days ago

Peshawar, Khyber Pakhtunkhwa, Pakistan Sybrid Private Limited - A Lakson Group Company Full time 200,000 - 400,000 per year

Company Description

Sybrid Private Limited, a Lakson Group Company, is Pakistan's leading technology solutions provider, optimizing operations and driving growth for businesses. With a presence in multiple countries, Sybrid has built successful ventures globally, establishing trust in diverse industries. The company offers a suite of services, including customer care, IT support, back-office processing, 3D animations, marketing, and more. Sybrid's experienced professionals leverage industry expertise and cutting-edge technology to provide customized solutions tailored to client needs.

Role Description

This is a full-time on-site role for a Customer Relations Officer located in Peshawar. The Customer Relations Officer will handle day-to-day responsibilities including providing high-quality customer support, building and maintaining client relationships, addressing customer inquiries and complaints, and striving to improve overall customer satisfaction. The role involves analytical tasks to understand customer needs and to enhance service delivery.

Qualifications

  • Excellent Interpersonal Skills and Client Relations capabilities
  • Strong Customer Support and Customer Satisfaction skills
  • Good Analytical Skills for understanding and improving customer service
  • Effective communication and problem-solving skills
  • Ability to work on-site in Peshawar on a full-time basis
  • Previous experience in a customer relations or customer support role is an advantage
  • Qualification:matriculation or above

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