Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan EcoEnergy Systems Full time 70,000 - 100,000 per year

We are seeking a dynamic and motivated Customer Service Representative with outstanding communication skills, particularly in English, to join our team. The ideal candidate will be experienced in handling inbound & outbound calls and following up with UK-based clients to secure successful deals.

Key responsibilities:

  1. Handle inbound & outbound calls of potential international clients and establish initial contact via warm call.

  2. Follow up regularly with prospects to mature leads and ensure consistent communication.

  3. Maintain a strong pipeline and convert leads into confirmed leads into surveys.

  4. Keep track of all communications, using CRM tools to manage client interactions.

  5. Collaborate with the sales and marketing team.

  6. Provide feedback on client needs and handle client complaints & documentation in efficient manner.

Required Skills:

  1. Proven experience in outbound & inbound calls, especially with UK clients.

2 Excellent English communication skills, both written and spoken.

  1. Strong negotiation and persuasion skils.

4 Ability to build and maintain relationships with clients.

  1. Self-motivated, goal-oriented, and able to work independently.

6 Experience with CRM tools and tracking systems is a plus.

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Application Question(s):

  • Do you have prior experience handling outbound calls with UK- based Campaigns?
  • What is your current Salary, Notice Period, and Expectation?
  • Are you comfortable working onsite in Johar Town from 2 PM to 11 PM? or 6 working days in a week?
  • How proficient are your English communication skills since all our work is with the UK?

Work Location: In person

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