Technical Support Representative

5 days ago

Islamabad, Islamabad, Pakistan ff9c20c6-901c-40b6-8569-15a7b058dfb2 Full time $30,000 - $60,000 per year

Company:
Asistancia Global

Location:
Remote / On-site (Based on client requirement)

Serving Markets:
USA, UK, Dubai

Job Type:
Full-Time

About Asistancia Global

Asistancia Global is a global recruitment partner connecting world-class talent with leading organizations across the USA, UK, and Dubai. We specialize in staffing high-performing customer and technical support teams that help companies deliver outstanding service experiences.

We are currently hiring
Technical Support Representatives
for multiple international clients across technology, SaaS, telecom, e-commerce, and service industries.

Role Overview

The Technical Support Representative will serve as the primary point of contact for customer inquiries, troubleshoot technical issues, and ensure seamless customer satisfaction. This role requires strong communication skills, technical understanding, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle customer queries through phone, chat, email, or ticketing systems.
  • Diagnose and troubleshoot basic to intermediate technical issues.
  • Provide step-by-step support for software, hardware, or application-related problems.
  • Escalate complex issues to senior technical teams as required.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Collaborate with internal teams to improve support processes.
  • Meet performance KPIs such as response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

  • Prior experience in Technical Support, Helpdesk, IT Support, or Customer Service preferred.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills in English (written & verbal).
  • Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, Salesforce, etc.) is a plus.
  • Ability to work in shifts depending on client time zones (US/UK/Dubai).
  • Basic understanding of networking, operating systems, and common troubleshooting patterns.

Preferred Qualifications

  • Experience supporting SaaS products, telecom services, or consumer tech.
  • Certifications such as CompTIA A+, ITIL, or Google IT Support are a plus.
  • Multilingual abilities (Arabic/Spanish/Urdu/Hindi) beneficial for certain clients.

Compensation & Benefits

  • Competitive market-based salaries
  • Performance bonuses
  • Career progression into senior support or technical specialist roles

Why Join Asistancia Global?

  • Opportunity to work with international brands
  • Exposure to global support standards and technologies
  • Remote and hybrid work options for select roles
  • Continuous training & development
  • A supportive, growth-driven environment

How to Apply

Interested candidates can send their CV to:


with

Subject:
Technical Support Representative

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