Virtual Assistant/CSR

2 weeks ago

Karachi ShahraEFaisal, Pakistan Zue Pvt Ltd Full time 300,000 - 900,000 per year

Zue is hiring remote professionals from Lahore, Islamabad, and Peshawar.

If you have strong English communication skills and are passionate about working with a dynamic team, this is your chance

Job Title: Virtual Assistant/CSR (Inbound & Outbound)

Shift Timings: 06:00 PM to 03:00 AM PST

Employment Type: Full Time

Position Overview:

Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.

Key Responsibilities:

  • Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.
  • Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.
  • Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.
  • Promote and educate customers on self-service tools for improved efficiency.
  • Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.
  • Stay updated on company products, services, and policies to provide informed support.
  • Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.

Requirements:

  • Minimum 2 years of US customer service experience.
  • Bachelor's degree or A-Levels.
  • Proficiency in MS Office Suite.
  • Exceptional English communication skills (written and verbal).
  • Flexibility to work USA shift timings.

Perks and Benefits:

  • OPD and IPD Health facility for self, dependents, and parents
  • Life Insurance Coverage for self
  • Fuel Card for Male Employees
  • Free Pick & Drop for Female Employees
  • In-House Gym Facility
  • Paid Leaves & US Holidays
  • Referral Bonus

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • If selected? Would you be able to join immediately?
  • Are you comfortable working in evening shifts? 6:00 PM - 3:00 AM
  • Residential Area?

Work Location: In person

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