Call Center Representative

2 days ago

Islamabad, Islamabad, Pakistan Rehman Group of Travels Full time 600,000 - 1,200,000 per year

Company Description

Rehman Travels, with over 20 years in the tour and tourism industry, is renowned for offering comprehensive Umra and Hajj travel services, ensuring value for money and comfort during stays in Saudi Arabia. Through its subsidiary, Rehman Holidays, it provides tour packages for families, couples, and solo travelers to major destinations like Dubai, Malaysia, Thailand, and more. With dedicated departments for worldwide ticketing and tours, Rehman Travels aims to deliver top-quality professional services tailored to the individual needs of passengers. The company offers competitive fares on domestic and international flights and provides an easy-to-use web portal for booking flights and secure payment options.

Role Description

This is a full-time, on-site role for a Call Center Representative based in Islamabad. The Call Center Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about travel packages, resolving any issues, and ensuring customer satisfaction. The representative will also assist with booking flights and accommodations, maintaining accurate records, and collaborating with other team members to provide top-quality service to clients.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Strong Interpersonal Skills
  • Computer Literacy
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Previous experience in the travel industry

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