Business Development Manager Call Center

3 days ago

Islamabad, Islamabad, Pakistan A1 Global Technologies SMC-PVT Ltd Full time 1,200,000 - 2,400,000 per year

Position Overview

We are establishing a new call center in Islamabad, offering both inbound and outbound customer engagement services. We are seeking a dynamic Business Development & Operations Lead who possesses both business acumen and technical understanding of call center systems (VoIP, CRM, cloud telephony).

The selected candidate will play a pivotal role in setting up the operational infrastructure, acquiring clients, and driving business growth from day one.

Key Responsibilities Business Development

  • Identify and acquire B2B clients in sectors such as real estate, banking, education, and telecom.
  • Develop and execute sales strategies for call center services (inbound, outbound, and hybrid).
  • Prepare proposals, quotations, and service-level agreements (SLAs).
  • Maintain relationships with clients to ensure satisfaction and renewals.
  • Conduct market analysis to identify growth opportunities.

Operations & Setup

  • Assist in selecting and implementing cloud-based call center software (e.g., CloudTalk, 3CX, RingCentral, Zoho).
  • Help establish technical infrastructure — workstations, VoIP setup, CRM integration, headsets, and connectivity.
  • Develop call scripts, SOPs, and quality monitoring systems.
  • Coordinate hiring and training of call center agents.
  • Oversee daily operations and ensure service delivery meets KPIs.

Leadership & Coordination

  • Serve as the primary bridge between management, IT vendors, and operations staff.
  • Supervise and mentor team members during the launch phase.
  • Provide weekly performance reports and business forecasts to management.

Required Skills & Qualifications

  • Bachelor's degree in Business, Marketing, IT, or related field .
  • 2+ years of experience in a call center, BPO, or telecom industry.
  • Proven track record of generating leads and closing deals with B2B clients.
  • Understanding of VoIP, dialer systems, and CRM software.
  • Strong communication, negotiation, and leadership skills.
  • Ability to work under tight timelines and deliver results.

Preferred Attributes

  • Experience setting up or managing a call center from scratch.
  • Existing network in real estate, banking, or educational sectors.
  • Entrepreneurial mindset — capable of working independently and taking ownership.

Compensation

  • Competitive salary (based on experience).
  • Performance-based incentives and commission on closed deals.
  • Long-term growth opportunity as part of the core leadership team.

Application Deadline: 13th October 2025

Job Type: Full-time

Pay: Rs100, Rs150,000.00 per month

Application Question(s):

  • Expected Salary

Language:

  • English Accent (Preferred)

Work Location: In person

  • Business Development Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Globe Call Center Full time 1,200,000 - 3,600,000 per year

    Globe Call Centre is seeking a dynamic and results-driven Business Development Executive (BDE) to join our growing digital marketing division. This role is ideal for professionals who are passionate about sales, client relationship management, and global business growth in the digital marketing industry.As a BDE, you will be responsible for identifying...

  • Cab Dispatcher

    1 week ago

    Islamabad, Islamabad, Pakistan Globe Call Center Full time 900,000 - 1,200,000 per year

    Company DescriptionGlobe Call Center provides reliable call answering and job dispatching services for companies around the globe. Our 24/7 service allows businesses to focus on growth and client acquisition by handling all inbound calls professionally. We are dedicated to improving operational efficiency and customer satisfaction through consistent and...

  • Call Center Representative

    1 week ago

    Islamabad, Islamabad, Pakistan Misix Communication Full time 250,000 - 750,000 per year

    Company DescriptionMisix Communication, established in 2015, is a Business Process Outsourcing center dedicated to providing exceptional customer service. We are committed to building strong customer relations and excel in delivering high-quality support for both new and existing clients. Our team is fully capable of offering top-notch service and quickly...

  • Call Center Team Lead

    6 days ago

    Islamabad, Islamabad, Pakistan CyberSoft Vantage - CSV Full time $15,000 - $30,000 per year

    Hiring: Call Center Team Lead (US Campaign – Internet Services)Location:Islamabad (On-Site)Shift:Night Shift (US Hours)Industry:Call Center / BPOWe are looking for an experienced Call Center Team Lead to manage and guide our outbound sales team for a US-based Internet Service Provider (ISP) sales campaign. The ideal candidate should have strong leadership...

  • Call Center Agents

    4 days ago

    Islamabad, Islamabad, Pakistan CCI Market Intelligence Full time 250,000 - 500,000 per year

    Job Title: Call Center Sales Agent – Lahore & IslamabadWe are hiring Call Center Sales Agents for our offices in Lahore and Islamabad. The ideal candidates should have prior experience in cold calling, telesales, and handling U.S.-based campaigns, particularly ACA and Home Warranty services. The role involves engaging potential U.S. customers, promoting...

  • Call Center Sales

    4 days ago

    Islamabad, Islamabad, Pakistan dc067c7b-d39d-476b-a7b0-834e9624372a Full time 300,000 - 600,000 per year

    Position: Telesales Agent – Hakeem Tahafuz (Takaful Insurance)Location: Islamabad I-9/2Employment Type: Full-time On-siteHiring Count: 2Key Responsibilities:Contact potential customers to promote and explain the Hakeem Tahafuz Takaful plan.Achieve daily and monthly sales targets through outbound calling.Maintain accurate customer information and call...

  • Call Center Representative

    4 days ago

    Islamabad, Islamabad, Pakistan Haleem Ghar Full time 300,000 - 600,000 per year

    Company DescriptionHaleem Ghar is an iconic restaurant brand in the twin cities of Rawalpindi and Islamabad, renowned for our rich tradition and delectable flavors. For over 38 years, we have been serving our community with passion and dedication, ensuring every meal is a celebration of taste and health. We meticulously select the finest ingredients,...

  • Call Center Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Rehman Group of Travels Full time 600,000 - 1,200,000 per year

    Company DescriptionRehman Travels, with over 20 years in the tour and tourism industry, is renowned for offering comprehensive Umra and Hajj travel services, ensuring value for money and comfort during stays in Saudi Arabia. Through its subsidiary, Rehman Holidays, it provides tour packages for families, couples, and solo travelers to major destinations like...

  • Tele - Sales Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Allianz Call Center Services (pvt) Ltd Full time 900,000 - 1,200,000 per year

    Tele - Sales Executive - Outbound CallingAllianz Call Center Services is operating in the field of Tele-sales Marketing and formed a team of the best sales representatives for the Online Trading industry and right now we are looking for talented individuals who have excellent English speaking skills.Main responsibilities:Communication with existing and...

  • Business Center Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Graana Full time 300,000 - 600,000 per year

    Company Description is Pakistan's 1st online real estate marketplace. With over a decade of experience, we aim to revolutionize the real estate industry in Pakistan by prioritizing quality over quantity. offers a user-friendly and transparent portal to help users buy, sell or rent property efficiently. Our platform sets new standards for the future of real...