Team Leader

1 day ago


Karachi, Sindh, Pakistan TCS Private Limited Full time 900,000 - 1,200,000 per year

Role Description

This is a full-time on-site role located in Karachi for a Team Leader - Contact Center. The Team Leader oversees daily operations, ensuring high levels of customer satisfaction and service. Responsibilities include managing and guiding the contact center team, resolving customer issues, and maintaining service quality. The role also involves monitoring performance metrics, conducting training sessions, and implementing process improvements to enhance efficiency.

Key Responsibilities:

·       Maintain a cohesive cooperative work environment through team building and motivation

·       Complete all required daily, weekly, monthly, quarterly and yearly reporting.

·       Schedule team effectively to maintain required staffing levels at all times.

·       Ensure team's adherence to schedule, SOPs and Code of conduct.

·       Perform a quality assessment on the designated frontline staff to ensure all quality targets are being achieved.

·       Monitor frontline staff performance at all times.

·       Highlight areas of improvement to enhance customers' experience positively.

·       Handle customer's escalated cases forwarded from the team and assist in resolution.

·       Optimization of operation to reduce cost (over time) and maximize productivity.

·       Strictly adhere to existing customer service procedures outlined in the department manuals.

Qualifications:

·       Graduate

·       Minimum 2 years of relevant work experience.

·       Proficiency in MS Office

·       Knowledge and understanding of Contact Center Performance metrics.

·       Communication & interpersonal skills

·       Good team player with the flexibility to work in shifts

·       Building relationships with internal and external customers



  • Karachi, Sindh, Pakistan beBeeElectrical Full time 400,000 - 800,000

    Electrical Team Leader Job DescriptionWe are seeking an experienced Electrical Team Leader to join our team. The successful candidate will have a strong background in electrical engineering and leadership skills.Responsibilities:Lead a team of electrical engineers and technicians to design, develop, and implement electrical systems for industrial...

  • Team Leader

    7 days ago


    Karachi, Sindh, Pakistan Mashreq Bank Pakistan Limited Full time

    Team Leader - Trade Operations (Mashreq Global Network Pakistan)ResponsibilitiesSupervise and manage the daily operations of export LC advising, amendment processing, and confirmations.Monitor transactions for regulatory compliance (e.g., AML, Sanctions).Allocate tasks, monitor performance, and provide training to team members.Coordinate with relationship...


  • Karachi, Sindh, Pakistan beBeeLeadership Full time $60,000 - $100,000

    Job Title: IT Leadership PositionFoster a collaborative work environment and promote employee development.Develop strategic plans to improve organizational effectiveness through technology integration.Train employees on effective communication skills.Maintain accurate records of attendance and timekeeping for all staff members.Ensure compliance with...


  • Karachi, Sindh, Pakistan beBeeLeadership Full time 1,200,000 - 1,500,000

    Job Title:Customer Service Team Leader About the Role:We are seeking an experienced Customer Service Team Leader to oversee the daily operations of our offshore call centre in Karachi. The ideal candidate will possess excellent leadership skills, strategic thinking, and effective communication abilities. Key Responsibilities:Establish and manage the call...


  • Karachi, Sindh, Pakistan E-Nexus Full time

    Team Leader and Sale Closers required for Bell CanadaE-Nexus requires energetic, well spoken O/A-Level or Intermediate, male/female candidates with sound negotiation skills, excellent communication and leadership skills to work as a Team Lead/Sale closer for Bell Canada project in evening and night shifts.Job SpecificationSkills Required:Ideal candidates...


  • Karachi, Sindh, Pakistan beBeeLeadership Full time $60,000 - $100,000

    Job Title: Team LeadAs a seasoned team leader, you will be responsible for overseeing the development of software applications and managing a team of skilled engineers. You will play a key role in driving the company's technical strategy and ensuring that projects are completed on time and within budget.Required Skills and Qualifications:Must hold a...


  • Karachi, Sindh, Pakistan beBeeMotivation Full time 1,200,000 - 1,500,000

    Job Title: Real Estate Sales Team LeaderA successful Project Sales Manager oversees the sales team, motivating members to meet goals in a fast-paced sales environment. Key responsibilities include:1. Setting and tracking weekly, monthly, and annual sales goals for team members.2. Conducting regular meetings with team members to discuss progress, provide...


  • Karachi, Sindh, Pakistan beBeeProfessional Full time 8,250,000 - 12,450,000

    Job SummaryWe seek a skilled and experienced professional to lead our tax services team in delivering high-quality resources to clients across the region.This role requires strong leadership, organizational, and project management skills, as well as a deep understanding of corporate tax, tax compliance, and tax auditing.Key ResponsibilitiesLead a team to...


  • Karachi, Sindh, Pakistan Mashreq Full time

    Team Leader Treasury Operations (Mashreq Digital Bank Pakistan)Team Leader Treasury Operations (Mashreq Digital Bank Pakistan)Effective management of Treasury and Capital Market Operations, pertaining to transactions done for ALM, regulatory and proprietary portfolio. Enforce adequate control on the dealing room activities, setup process for effective...


  • Karachi, Sindh, Pakistan beBeeCloudPlatform Full time 1,788,000 - 2,544,000

    Job Title: Cloud Platform Support LeadA dynamic leader is required to oversee the execution of technical support operations, manage a team of support engineers, and guarantee exceptional customer service.Responsibilities:Lead and manage support shifts, including onboarding and training new team members.Ensure high levels of customer satisfaction and meet key...