Team Leader/Supervisor

1 week ago

Karachi, Sindh, Pakistan Sybrid Pvt Ltd - A Lakson Group Company Full time 900,000 - 1,200,000 per year

Key Responsibilities:

  • Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.
  • Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.
  • Foster a positive and motivating team culture that emphasizes collaboration and accountability.
  • Sales Performance Management
  • Monitor individual and team KPIs, such as conversion rates, call quality, and sales revenue.
  • Analyze sales reports and identify areas for improvement.
  • Implement strategies to boost sales performance and meet organizational goals.
  • Operational Excellence
  • Ensure adherence to call center policies, scripts, and compliance standards.
  • Manage daily workflow, including scheduling, shift management, and resource allocation.
  • Handle escalated customer issues to ensure timely and effective resolution.
  • Reporting & Communication
  • Prepare regular performance reports for management.
  • Communicate updates, promotions, and product knowledge to the team.
  • Act as a liaison between management and frontline staff.

Qualifications & Skills:

  • Proven experience in a call center sales role, with at least 2–3 years in a supervisory or team lead position.
  • Hands-on experience selling TV, Internet, and Phone services (e.g., Spectrum, Xfinity, Frontier, and other major providers) in an inbound call center environment.
  • Well-versed with industry-standard portals such as Updater, All Connect, and DSI, with the ability to train and guide team members on proper usage.
  • Strong leadership and people management skills.
  • Excellent verbal and written communication abilities.
  • Ability to analyze performance data and apply insights to drive improvements.
  • High level of resilience and adaptability in a target-driven environment.
  • Proficiency in CRM systems and call center software.

Apply at

  • Shift Timings: Night Shift (8:00 PM – 5:00 AM)
  • Experience: 0–2 years in sales
  • Location: Karachi

Job Type: Full-time

Work Location: In person

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