Call Center Agents

7 days ago

Karachi, Sindh, Pakistan Falcon-i Pvt Ltd Full time 360,000 per year

Job Overview:

Control Room Officer is the first face of the company and he/she is responsible to handle all the quires asked by customer at help line and responsible to make customer vehicle safe.

Responsibilities and Duties:

  • Responsible for all the quires asked by customer (inbound & Outbound) and provid them FCR. (First Call Resolution)

  • Monitor the entire alerts with maximum level of focus of assigned base so not a single alert can be missed.

  • Making outbound calls for mobilizing & immobilizing the vehicle on NOGO & Battery alert if necessary.

  • Escalating the vulnerable cases to supervisors for the immediate action.

  • Informing immediately to the available supervisor about CODERED intimation given by customer.

  • Understanding Customer problem and create a relevant complaint to provide the exact solution.

  • Understand the starting issues and connecting them with technicians accordingly.

  • Dealing Repo agents on CR cell phones.

Qualifications:

  • Intermediate (Minimum)

  • Excellent Communication.

  • Able to accept new changes

Job Type: Full-time

Pay: Rs30,000.00 per month

Work Location: In person

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